Carrie Fagan
Perry,GA
Summary
Dedicated Customer Service Specialist with call center, sales and collections experience that provides skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative (Remote)
Truist Bank
Warner Robins, GA
12.2021 - 03.2024
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Handled account 60-100 accounts daily
- Handled First Payment Default accounts
- Updated databases with new and modified customer data.
- Made outbound calls to obtain account information.
- Set up and activated customer accounts.
- Awarded Top Producer and Revenue Generator
Senior Collections Representative
Diverse Consulting Inc.
Warner Robins, GA
01.2017 - 12.2021
- Researched customer accounts for any discrepancies or outstanding payments.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Conducted skip-tracing activities to locate delinquent customers.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Resolved complex issues that arose during the collections process.
Customer Service Representative
Arise Solutions
Macon, GA
02.2014 - 01.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
High School Diploma -
Perry High School
Perry, GASkills
- Call Center Operations
- Inbound and Outbound Call Handling
- Advanced Skip Tracing
- Sales and Marketing
- Payment Processing
- Customer Service
- Data Entry
- Call Management
- Complaint Resolution
- Microsoft Office Suite
- Typing Proficiency
- New Hire Training
- Problem Resolution
Timeline
Customer Service Representative (Remote)
Truist Bank
12.2021 - 03.2024
Senior Collections Representative
Diverse Consulting Inc.
01.2017 - 12.2021
Customer Service Representative
Arise Solutions
02.2014 - 01.2021
High School Diploma -
Perry High School