Summary
Overview
Work History
Education
Skills
Excellent attention to detail, very accurate with assignments, always work my schedule assigned
I have worked part time cleaning homes and businesses and would once again like this opportunity.
Timeline
Generic

Carrie Falkner

Hickory Flat,MS

Summary

Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in [Area of expertise] and working in 24/7 uptime environment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering [Number] years of experience in [Industry]. Friendly Support Analyst skilled at rapidly defining client issues and quickly applying effective solutions. Specialization in [Type] environments. Gifted at handling issues ranging from minor software misconfigurations to catastrophic hardware failures. Committed to tracking full support ticket lifecycles to confirm successful resolutions.

Overview

22
22
years of professional experience

Work History

Support Analyst

Ashley Furniture Industries, Inc
10.2001 - Current
  • Monitored helpdesk and responded to incoming tickets to address support needs.
  • Answered customer support inquiries via specialized ticket tracking platforms.
  • Created user accounts and managed access control.
  • Supported users with software, hardware and network issues.
  • Configured and distributed devices used daily by employees.
  • Utilized ticketing system to track customer requests and prioritize urgent needs.

Education

No Degree - Respiratory Therapy Assistance

Northeast Mississippi Community College
Booneville, MS

GED -

Hickory Flat Attendance Center
Hickory Flat, MS
05.1994

Skills

  • Analytical and Methodical
  • Windows Vista
  • Tableau
  • Skype
  • Closing Tickets
  • Assembly
  • Organizational Skills
  • Operations Analysis
  • Train Employees
  • Microsoft Excel

Excellent attention to detail, very accurate with assignments, always work my schedule assigned

I have been working in my current job for 23 years, in my time I have been under several different umbrellas for work roles. I always work my schedule and adapt quickly to learning new assignments. With my current job I have to pay close attention to detail as a support analyst so the people that depend on me and my skills are paid correctly for each pay period. 

I have worked part time cleaning homes and businesses and would once again like this opportunity.

During high school and whenever I was available I cleaned part time for homes and small businesses. 

Timeline

Support Analyst

Ashley Furniture Industries, Inc
10.2001 - Current

No Degree - Respiratory Therapy Assistance

Northeast Mississippi Community College

GED -

Hickory Flat Attendance Center
Carrie Falkner