Carrie Foster

As a Mediator for Federal Mediation and Conciliation Service (FMCS) I am responsible for delivering mediation, leadership, and conflict management through a multitude of different services

• Mediating, labor disputes involving initial or subsequent collective bargaining agreements; preventing work stoppages; working with the parties to find an understanding of issues, concerns, and interests
• Resolving disputes , improving labor relationships, assisting leaders to build and understanding the workforce
• Providing dispute resolution training for government, public agencies, private companies and unions to includes workplace conflicts, regulatory compliance, regulatory negotiations, multi-party conflict with a difficult nature
• Conduct climate assessments, make referrals, provide training and leadership, coaching and facilitating discussions
• Provide training and/or facilitation in areas such as: change management on a large and small scale; communication through accountability, crucial conversations, influencing through leadership; workplace conflict solutions; diversity; problem solving techniques; interest-based problem solving; labor management relations; vision planning; collective bargaining; mediation beginner and advanced; federal negotiating skills; leadership skills
• Use mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
• Train arbitrators and mediators on dispute resolution and negotiation strategies to boost productivity.
• Drive dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
• Research and analyze individual parties' positions to understand dispute background.
• Formulate focused and individualized resolutions aimed to peacefully settle disputes.
• Conduct interviews with disputants, witnesses and any additional relevant groups or individuals.
• Devise and implement dispute resolution processes for companies, enabling fast resolution of disputes.
• Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
• Establish calm environment for dispute settlement, utilizing conflict resolution techniques to reach agreements to contentious issues.

As the Human Resource Manager/Institution Duty Officer, I was responsible for the following: - Primary advisor to the Executive Staff/Supervisors for labor management relations and institution initial and emergency response responsibilities include:

• Cultivating/promoting/maintaining an effective and supportive relationship with the Union President/Union and 120 bargaining staff
• Provide knowledge and expertise in relation to personnel policies, practices and procedures
• Recruited, conducted interviews, completed security clearances
• Determined workforce projections; formulate and implement succession planning and strategic goals
• Organized and led staff orientation programs and training to promote collaboration
• Monitored and handled employee claims involving performance-based and harassment incidents.
• Maintained agency compliance with local, state, and federal laws, in addition to established organizational standards.
• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
• Used technologically relevant digital systems to manage payroll and benefits programs.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Developed, planned and participated in tactical operations.
• Summoned internal and external law enforcement to detain persons found to be in violation of codes
• Identified contraband items and seized accordingly
• Maintained availability for on-call duty during emergency situations and activations.
• Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
• Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
• Supervised over 100 employees and performance of tasks and managed over 700 offenders.
• Supervised dining hall, outdoor recreation area, vocational shops, and inmate housing units.
• Coordinated responses to emergency situations arising in different prison locations.
• Set goals and priorities within facility and made modifications.