Carrie Fox

• Account management of Strategic and Enterprise accounts for North America
• Full-cycle account management: onboarding, managing customer relationships, up-sells, renewals, and retaining ARR
• Demonstrating the value of BIMobject's SaaS platform and services through data analytics and product demonstrations
• Account management of 100+ building product manufacturers, small, large & enterprise (exceeding company average of 60-70 accounts)
• Duties include managing onboarding, training, managing customer relationships, up-sells, renewals, and retaining ARR.
• Selling complementary services ($100k+ annually)
• Demonstrating the value of BlMobject's SaaS platform and services through data analytics and product demos
• Software used: Salesforce, Outreach, Gong, ZoomInfo
• Maintain proactive communication and engagement with assigned high-value customers.
• Understand and address customers' business needs, positioning our products as essential solutions.
• Monitor customer health signals to manage risks and identify growth opportunities.
• Serve as the trusted advisor and main point of contact for strategic customer guidance.
• Gather customer feedback to influence product development and internal improvements.
• Collaborate on tracking, analyzing, and reporting customer success KPIs.
• Coordinate seamless onboarding transitions from onboarding teams to retention.
• Act as the customer's advocate internally, ensuring customer insights drive our strategy.
• Engage cross-functionally with sales, marketing, product, and support teams to enhance customer experience.
• Work closely with internal teams to resolve technical issues effectively and promptly.

• Directed sales and marketing plans to maximize rental income and increase occupancy rates.
• Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
• Negotiated with outside contractors to obtain reasonable fees for construction and remodeling work.
• Met with committees to discuss and resolve legal and environmental issues.
• Developed and implemented strategic plan for property management.
• Supervised production of annual rent, operating expense and real estate tax adjustments.
• Coordinated general maintenance and repairs to keep facilities operational and attractive.
• Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
• Inspected properties regularly to identify deficiencies and schedule repairs.
• Achieved the highest possible net operating income by implementing cost control and revenue improvement programs.
• Verified property compliance with state and federal regulations, avoiding any form of discrimination or illegal practices.

• Identified areas of improvement in property conditions that would reduce potential losses from fire or other hazards.
• Developed strategies to mitigate risk factors identified during inspections.
• Advised customers on proper maintenance procedures that could help reduce their overall risk profile.
• Inspected buildings and equipment to assess condition, safety and compliance with building codes.
• Visited sites after natural disasters such as fires or floods to evaluate damage for insurance claims purposes.
• Ensured all documents related to inspections are accurately maintained in accordance with legal requirements.
• Provided detailed reports on the findings of each inspection to clients and adjusters.
• Conducted inspections of residential and commercial properties to identify potential risks for insurance companies.

• Account manager focused on acquiring dealer wholesale inventory in Alabama and Tennessee.
• I am a top producer in my region, achieving 150-250% of my goals.
• Build relationships with dealer groups to obtain inventory for 20-minute auctions.
• Manage a team of vehicle condition inspectors.
• Oversee day-to-day processes to acquire, inspect, and transport vehicles for auction.
• Address and manage title issues. Provide fair car values to dealers for listing their vehicles at auction.
• Negotiate pricing between buyers and sellers to facilitate car sales.
• Resolve issues related to arbitration and transportation.
• Manage business expansion, revenue growth, and market gains.
• Expand sales in the territory by analyzing market opportunities, following up with prospects, and developing trusted relationships.
• Manage expenses and time usage to maximize effectiveness.
• Proactively manage customer accounts to ensure consistent achievement.

• Successfully managed customer enterprise accounts, ensuring the consistent attainment of sales goals.

• Delivered on-site and remote training for dealers using GPS devices for vehicle management, audit, and sales activities.

• Worked to resolve billing discrepancies and improve customer satisfaction through effective issue resolution.

• Responded promptly and professionally to inquiries from both internal and external stakeholders.
• Advised customers on proper maintenance procedures that could help reduce their overall risk profile.
• Visited sites after natural disasters such as fires or floods to evaluate damage for insurance claims purposes.
• Ensured all documents related to inspections are accurately maintained in accordance with legal requirements.
• Provided detailed reports on the findings of each inspection to clients and adjusters.
• Conducted inspections of residential and commercial properties to identify potential risks for insurance companies.

• Worked closely with automotive dealers to address internet media needs.
• Pioneered creative solutions and strategies to enable dealers to exceed business and sales objectives.
• Assumed responsibilities for activities involving account planning, lead generation, and relationship management.
• Provided ongoing education and training to dealer partners on Auto Trader products.
• Developed strategies to minimize churn and increase dealer satisfaction.
• Utilized a Customer Relationship Management system to track progress and identify opportunities for revenue and service.
• Consulting on SEO, SEM, behavior targeting, re-messaging, reputation management, social media campaigns, and display advertising.
• I provided the highest level of customer service and expanded revenue opportunities in existing customers by maximizing the benefits of the products and services offered by AutoTrader, Kelley Blue Book, Haystack, and our many other Cox Automotive companies.
• Rep of the month, January, April 2015, January, April, July, November 2014.

• Accomplished top 23 sales reps out of 118 nationwide in the B, C, and D markets in 2011.
• Job activities include building and maintaining a network of dealer advertisers in North Alabama.
• Includes selling and retaining Franchise and Independent dealerships and establishing a strong bond at all levels within the dealership.
• Utilize a consultative approach with online advertising and other digital solutions to enhance dealerships' online exposure.
• Kept abreast of industry trends, competitive products, and industry developments.

• Contract sales of Angeliq, Climara, Lipitor, Chantix, Celebrex, and Protonix to primary care, neurologists, ob-gyns, psychiatrists, and internal medicine physicians.
• Tracked 20% above the nation to 160% of the goal of Angeliq sales, achieving the number one sales representative.
• Achieved 122% of the goal selling Climara.
• Achieved 103% of the goal in sales of Lipitor. A cholesterol drug at the end of its marketing cycle.