Carrie Gandara
Tahoe Vista,CA
Summary
I am level headed,calm,and an unflappable individual who is able to carry out any task, role professionally and effectively. I have a long track record of increasing customer, employee loyalty, and retention,by means of having an in depth responsibilities of the task at hand.. I work hard to meet request for information in a timely and efficient manner. Currently I am looking for a suitable, challenging position with an exciting and ambitious organization and or company with growth and promotion potential. I have knowledge training and experience in dealing with the Fort Knox system that the military uses to track promotions pay increase / decrease. This system allows move-in / move out of housing, allow refunds such as their basic allowance for quarters. This report and information update, and generated on a monthly basis and monitored by military housing. I have knowledge with Citrix and hotel resort, timeshare move-in schedules to arrive and collect monies due within SPI..
Overview
23
23
years of professional experience
Work History
Guest Service Manager
Grand Pacific Resorts
09.2023 - 01.2024
- Oversaw lobby operations and concierge services.
- Oversaw day-to-day operations of 96-room hotel with staff of 4 employees.
- Evaluated employee performance regularly, offering constructive feedback and coaching as needed to improve individual skill sets and overall team effectiveness.
- Implemented procedures and services to improve hotel services and amenities.
- Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
- Attended to customer needs, responding to questions, complaints and escalations.
- Assisted with revenue management tasks, contributing to the achievement of budgeted targets.
- Maintained transaction security by verifying payment cards against identification.
- Entered and updated sensitive customer information during check-ins and room changes.
Housing Coordinator
Lincoln Property
11.2015 - 05.2022
- Prepared monthly reports on occupancy rates, vacancies, leasing activity, rent collection status, and budget variances for review by senior management staff.
- Ensured compliance with all fair housing laws by providing training sessions for staff, maintaining updated documentation and implementing policies that promoted equal housing opportunities.
- Oversaw the leasing process from initial inquiry through move-in preparations to ensure seamless transitions for new tenants.
- Managed a team of maintenance technicians, ensuring timely completion of repairs and upkeep in military housing units.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Oversaw the successful relocation of military personnel, coordinating move-in/move-out processes to minimize downtime between tenants.
- Reduced vacancy rates by actively marketing available units to eligible service members both on-base and through online platforms.
- Promoted a healthy living environment by implementing regular pest control measures and enforcing strict cleanliness standards throughout the community.
- Responded to Common Area Maintenance (CAM) inquiries.
- Evaluated housing applications for eligibility and assignment of appropriate units, taking into account each applicant''s rank, family size, and specific needs.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Self-motivated, with a strong sense of personal responsibility.
Retail Store Manager
MCCS 29 Palms
11.2000 - 10.2014
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
- Created employee schedules to align coverage with forecasted demands.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payments or discounts on bulk purchases.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Rotated merchandise and displays to feature new products and promotions.
Education
No Degree - Aviation Management And Operations
Everest College - Anaheim
Anaheim, CA10.2000
Skills
- Hotel Management
- Facilities Management Software
- CRM Software
- Expense Reports
- Guest Services
- Interviewing and Hiring
- Operations Management
- Promotions and Marketing
- Payment Processing
- Exceptional communication
- Guest Registration
- Guest accommodations
- Customer Service
- Reservations Management
- Operational Systems Monitoring
- Hotel operations
- Reservation Management
- Shift Scheduling
- Teamwork and Leadership
- Guest experiences
- Front Desk Management
- Money Handling
- Property Management Systems
- Training and mentoring
- Budget Implementation
- Multitasking Abilities
Timeline
Guest Service Manager
Grand Pacific Resorts
09.2023 - 01.2024
Housing Coordinator
Lincoln Property
11.2015 - 05.2022
Retail Store Manager
MCCS 29 Palms
11.2000 - 10.2014
No Degree - Aviation Management And Operations
Everest College - Anaheim
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