Carrie Garcia
Willis
Summary
Professional Paramedic with strong foundation in emergency medical care, adept at rapid assessment and intervention. Proven track record in high-pressure situations, prioritizing effective communication and teamwork to achieve optimal patient outcomes. Recognized for adaptability and reliability, consistently meeting evolving needs of environment. Skilled in advanced life support, patient stabilization, and emergency response protocols.
Overview
19
19
years of professional experience
Work History
Paramedic
Emergent Health Partners- HVA
Ann Arbor, MI
10.2025 - Current
- Collaborated with healthcare teams to ensure efficient patient transport and communication during emergencies.
- Maintained and operated medical equipment, ensuring readiness for immediate response scenarios.
- Documented patient information and care provided in compliance with regulatory standards and protocols.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
- Assisted in community outreach programs to educate the public on health and safety practices.
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
Emergency Medical Technician
Emergent Health Partners- HVA
Ann Arbor, MI
06.2023 - 10.2025
- Administered emergency medical care to patients in critical situations.
- Operated life support equipment, ensuring readiness for patient transport.
- Collaborated with healthcare professionals for seamless patient handoff.
- Documented patient assessments and treatments accurately in electronic records.
- Trained new EMT personnel on protocols and operational procedures.
- Participated in community outreach programs to educate on emergency response techniques.
Vice President of Sales Operations
GreenSky
Troy, MI
08.2022 - 05.2023
- Led cross-functional teams to streamline sales processes and enhance operational efficiency.
- Developed and implemented sales forecasting models to improve accuracy and decision-making.
- Managed CRM systems, optimizing data usage for enhanced customer relationship management.
- Analyzed sales performance metrics, providing actionable insights to drive revenue growth.
- Trained and mentored sales staff on best practices, fostering a culture of continuous improvement.
Bartender
Egan's Pub
Belleville, MI
06.2021 - 08.2022
- Managed high-volume drink orders during peak hours to ensure timely service.
- Trained new staff on cocktail preparation and bar procedures for operational consistency.
- Developed signature cocktails, enhancing menu offerings and customer engagement.
- Oversaw inventory management, minimizing waste through efficient stock rotation practices.
- Collaborated with kitchen staff to coordinate food and beverage pairings for enhanced dining experiences.
Business Management Consultant
PNC Bank
Taylor, MI
04.2019 - 06.2021
- Developed comprehensive business strategies to enhance operational efficiency and drive profitability.
- Collaborated with cross-functional teams to implement process improvements and optimize resource allocation.
- Facilitated client workshops, gathering feedback to refine service offerings and improve customer satisfaction.
- Mentored junior consultants, fostering skill development and enhancing team productivity through effective guidance.
Business Consultant
Firstdata Merchant Services
Toledo, OH
12.2014 - 04.2019
- Analyzed market trends and client needs, providing actionable insights to drive business growth.
- Developed and implemented process improvements, increasing operational efficiency and reducing turnaround time.
- Performed as consultant for startup business in areas of marketing, logistics, and training to various behavioral healthcare service professionals.
- Established strong client relationships through excellent communication and negotiation skills to secure long-term contracts.
- Identified growth opportunities for clients by conducting thorough financial and risk assessments.
Personal Banker
Flagstar Bank, FSB
Ann Arbor, MI
04.2011 - 12.2014
- Managed customer accounts and provided tailored financial advice to enhance client satisfaction.
- Executed daily transactions efficiently, ensuring compliance with banking regulations and policies.
- Developed strong relationships with clients, identifying their needs for personalized banking solutions.
- Trained and mentored junior staff on product offerings and customer service best practices.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
Flight Attendant
Pinnacle Airlines
Romulus, MI
01.2007 - 04.2011
- Delivered exceptional customer service and ensured passenger safety during flights.
- Assisted in emergency procedures and maintained compliance with safety regulations.
- Collaborated with crew to manage in-flight services, enhancing passenger experience.
- Resolved passenger inquiries and concerns promptly, promoting satisfaction and loyalty.
Education
EMT-Paramedic - Paramedic
HVA Education
Ann Arbor, MI09.2025
Emergency Medical Technician - EMT
HVA Education
Ann Arbor08.2023
Skills
- Documentation and reporting
- Advanced life support
- Critical decision-making skills
- Patient assessments
- Scene safety assessment
- Prehospital care
Timeline
Paramedic
Emergent Health Partners- HVA
10.2025 - Current
Emergency Medical Technician
Emergent Health Partners- HVA
06.2023 - 10.2025
Vice President of Sales Operations
GreenSky
08.2022 - 05.2023
Bartender
Egan's Pub
06.2021 - 08.2022
Business Management Consultant
PNC Bank
04.2019 - 06.2021
Business Consultant
Firstdata Merchant Services
12.2014 - 04.2019
Personal Banker
Flagstar Bank, FSB
04.2011 - 12.2014
Flight Attendant
Pinnacle Airlines
01.2007 - 04.2011
EMT-Paramedic - Paramedic
HVA Education
Emergency Medical Technician - EMT
HVA Education