Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Carrie Gaudreau

Manchester,NH

Summary

Accomplished leader with a robust background at Lowes Home Improvement, excelling in customer service and inventory management. Demonstrated success in staff supervision, enhancing customer loyalty, and streamlining operations. Skilled in problem-solving and leadership, significantly improving team efficiency and workplace safety. Determined Department Supervisor with 1 year of experience in managing team of 6 employees in retail environment. Strong leadership, communication and organizational skills. Deep knowledge of inventory control, merchandising and customer service.

Overview

5
5
years of professional experience

Work History

Department Supervisor

Lowes Home Improvment
11.2023 - Current
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Managed team of 6 employees, delegated tasks and held each employee accountable for completing assignments.
  • Managed team of 6 employees, delegated tasks and held each employee accountable for completing assignments.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Oversaw daily operational performance of selling team.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Marked-down clearance items and relocated merchandise to proper store areas.

Customer Service Representative

Lowes Home Improvment
05.2022 - 11.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Merchandise Associate

Lowes Home Improvment
02.2020 - 05.2022
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.

Education

High School Diploma -

Princess Anne High School
Virginia Beach, VA
06.1996

Skills

    Customer Service

    Problem Resolution

    Workplace Safety

    Problem-Solving

    Leadership skills

    Time Management

    Customer Relations

    Staff Supervision

    Inventory Management

Additional Information

I am also certified on forklift, reach truck and order picker.

Timeline

Department Supervisor

Lowes Home Improvment
11.2023 - Current

Customer Service Representative

Lowes Home Improvment
05.2022 - 11.2023

Merchandise Associate

Lowes Home Improvment
02.2020 - 05.2022

High School Diploma -

Princess Anne High School

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Carrie Gaudreau