Carrie Gemme
Garden Grove,California
Summary
Responsive team leader with strong Hospitality background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
24
24
years of professional experience
Work History
Corporate Business Human Resources Manager
Canyon Catering and Kenos Restaurant
Anaheim, CA
10.2024 - Current
- Provided support in preparing reports summarizing project status and delivering presentations to executive team members.
- Produced reports and maintained training documents to support training activities.
- Monitored progress of trainees through feedback from managers and supervisors.
- Developed new training programs in compliance with company and government standards.
- Directed HR programs, policies and processes to improve operational efficiency.
- Provided HR consultation services to leadership and department heads.
- Aligned HR policies with federal and local regulations.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Handled employee discipline and termination to address policy infractions.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Assisted in employee recruitment, hiring and interview processes.
- Held exit interviews and documented information discussed with employees.
- Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
- Implemented organizational change initiatives effectively while minimizing disruption in operations.
- Provided administrative support to accounting team members.
- Ensured compliance with corporate accounting policies, government regulations and generally accepted accounting principles.
General Manager
Kenos Restaurant of Anaheim Hills
Anaheim, CA
03.2021 - Current
- Recruited and interviewed individuals for Front of The House Positions
- Developed employee orientation and training programs for new hires.
- Suggested promotions and wage increases according to employee performance..
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through progressive discipline
- Directed safety operations and maintained clean work environment
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Formed and sustained strategic relationships with clients.
Director of Human Resources
Canyon Catering
Orange, CA
05.2017 - 03.2020
- Managed full-cycle recruiting, including sourcing, interviewing, offering jobs and negotiating contracts.
- Wrote job descriptions and posted to job boards.
- Assisted in employee recruitment, hiring and interview processes.
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
- Developed employee orientation and training programs for new hires.
- Handled employee discipline and termination to address policy infractions.
Human Resources-Staffing Manager
TGIS Catering
Long Beach, CA
04.2014 - 03.2017
- Addressed inquiries from employees and management regarding new-hire activity and ongoing employee relation issues
- Advised top management on appropriate employee corrective actions
- Created and modified job descriptions within all departments
- Ran the bi-weekly payroll process
- Created and managed more than 350 confidential personnel records
- Developed employee handbooks, including design and layout.
Event Planner
TGIS Catering
Long Beach, CA
01.2011 - 04.2014
- Contact clients regarding event information, budget and menu preferences
- Create menus, proposals, and conduct site walk throughs with potential clients
- Contact rental companies and entertainment for events
- Create BEO's for staff and kitchen for event execution
- Oversee events and manage staff
- Submit requests for proposal for potential new sites and venues to increase company revenue.
Event Captain
TGIS Catering
Long Beach, CA
05.2007 - 03.2010
- Collaborated closely with event management teams and external partners and managed brand effectively to achieve profitable results and heighten customer experience.
- Coordinated and allocated equipment, supplies and staff for events.
- Managed safe and smooth food delivery at banquets, conferences and social events.
Server/ Trainer/ Bartender
King's Fish House
Long Beach/ Huntington Beach, CA
01.2003 - 05.2007
- Trained and supervised new employees on company policies and standards, steps of service, and food knowledge
- Executed steps of service from the greet to a fond farewell and 13 steps in between.
- Inventory on alcohol/wine, prepare and setup bar, poured drinks in a friendly manner.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Server/ Trainer/ Bartender
Macaroni Grill
Torrance, CA
01.2001 - 01.2003
- Executed steps of service by anticipating guest's needs in a timely fashion
- Developed wine knowledge and suggestive selling practices
- Operated POS terminals to input orders, split bills and calculate totals.
Skills
- Staffing and recruiting professional Employee relations
- HRIS applications proficient Manager coaching and training
- Employee handbook development Payroll expertise
- Patron Satisfaction
- Performance Appraisals
- POS Systems
- Team Building
- Complaint Resolution (Yelp)
- Operations Administration
- Employee Scheduling
- Employee Development
- Employee Management
- Team Training and Development
- Point of Sale Systems
- Proficient in Microsoft Office, Caterease, Careerplug, Sling Scheduling, Nowsta Scheduling, Hot Schedules
Affiliations
BOMA (Business Owners and Management Association) WIPA (Wedding Industry Professional Association), Administrative support, Inventory, Schedule Meetings, Payroll, Implementing Company Policies, Request for Proposals , Staffing.
Accomplishments
- Staffed Over 10,000 hours in High Volume Months
- Responsible for hiring, staff employment documents, training programs
- Created rewards program
- Plan staff appreciation events
- Human Resources Certified
- Managers Food And Safety Certified
- ABC Certified
References
References
References available upon request
Timeline
Corporate Business Human Resources Manager
Canyon Catering and Kenos Restaurant
10.2024 - Current
General Manager
Kenos Restaurant of Anaheim Hills
03.2021 - Current
Director of Human Resources
Canyon Catering
05.2017 - 03.2020
Human Resources-Staffing Manager
TGIS Catering
04.2014 - 03.2017
Event Planner
TGIS Catering
01.2011 - 04.2014
Event Captain
TGIS Catering
05.2007 - 03.2010
Server/ Trainer/ Bartender
King's Fish House
01.2003 - 05.2007
Server/ Trainer/ Bartender
Macaroni Grill
01.2001 - 01.2003