Carrie Gill
Newport News,VA
Summary
Creative Barista skillful in memorizing recipes, maintaining, and operating machines and taking customer orders. Offers hands-on experience making and serving coffee and coffee-based beverages. Courteous and respectful individual recognized for consistently receiving excellent feedback from customers. Personable professional enjoys engaging with customers. Knowledgeable about different types of brews and concoctions. Consistently delivers exemplary customer service. Remains calm and composed in busy work settings. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Yorktown, VA
11.2021 - Current
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Ground beans for espresso shots according to individual customer specifications.
- Operated cash registers to process customer payments.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Adhered to health department regulations concerning sanitation standards.
- Stocked shelves with ingredients needed to make coffee drinks.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Received and accurately processed customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Described menu items to customers and suggested products based on stated preferences.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Memorized official and off-menu coffee and tea preparations.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Supported highest standards of conduct and service to support company reputation.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Managed cash register and processed transactions with accuracy and integrity.
Barista
Dunkin' Donuts
Newport News, VA
11.2021 - 11.2024
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Ground beans for espresso shots according to individual customer specifications.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Stocked shelves with ingredients needed to make coffee drinks.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Received and accurately processed customer payments.
- Described menu items to customers and suggested products based on stated preferences.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
Cashier
McDonald's
Yorktown, VA
11.2021 - 11.2021
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
Advance Diploma
Woodside High School
Newport News, VA04-2023
Skills
- Ordering Procedures
- POS Systems
- Coffee expertise
- Menu Memorization
- Food Preparation
- Espresso machine operation
- Safe Food Handling
- Excellent math skills
- Solid problem solver
- POS System Operation
- Espresso machine operations
- Performance Improvement
- Team Player
- Safe Food Handling Practices
- Positive and professional
- Product Upselling
- Cash Register Operation
- Menu knowledge
- Order Taking
- Up-selling
- Food Running
- Opening and closing duties
- Beverage Preparation
- Tea expertise
- Cash Handling
Affiliations
- Orchestra
- Painter
- Reader
- Violinist
Accomplishments
- I graduated High school with an advanced diploma and had taken all honors during my duration of school
Certification
- I received a certificate for being in an Orchestra for over nine years
Timeline
Barista
Starbucks
11.2021 - Current
Barista
Dunkin' Donuts
11.2021 - 11.2024
Cashier
McDonald's
11.2021 - 11.2021
Advance Diploma
Woodside High School
- I received a certificate for being in an Orchestra for over nine years
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