Carrie Gomez
Tomball,TX
Summary
Articulate & driven to succeed. Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Multi-tasking & time management abilities. Devoted to giving every customer a positive and memorable experience. Sales Representative - Account Manager, Customer Service, experience in both corporate and non-profit, small office environments. Dedicated and focused one who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve sales & project goals. Team player that wants to help a great business succeed and hit goals.
Overview
16
16
years of professional experience
Work History
Board of Directors
4 Paws Farm Rescue
NW Houston, TX
04.2012 - Current
- I serve as a Board of Directors of my family’s non-profit charity rescue group
- We rescue animals from the streets as we all pull from shelters & re-home
- We also help families keep their animals as well through financial situations or major disasters
- Donate food and help with shots, and spay-neuter if needed and other medical care as we are able
- Educate the public about diseases that can be spread from animals to animals & humans
- Educate community in responsible pet ownership and wildlife care
- Respond to calls and investigate reports on animal cruelty
- Adhere to high standards of safety, cleanliness and professionalism
- Assisted veterinarians in examining animals
- Define techniques and coach owners how to modify aggressive behavior, inappropriate urination and separation anxiety
- Advised animal owners regarding sanitary measures, feeding, general care, medical conditions and treatment options
- Help manage fosters, who foster animals in their homes for us, organize functions, and fundraise daily
- Make deposits, collect money, transport
- I foster myself
- We also help with senior animals and hospice care as we are able
- Process applications for adoption, call all references and verify, complete home visits.
Customer Care Representative - Account Manager
Johnson Controls Fire Protection
Houston, TX
11.2021 - 11.2023
- Provided accurate, valid, and complete information to customers.
- Answered customer inquiries over the phone and via email.
- Resolved customer complaints promptly and professionally.
- Built sustainable relationships of trust through open communication with customers.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Gathered customer feedback to suggest improvements for products and services.
- Identified opportunities to upsell additional services when appropriate.
- Processed orders accurately and efficiently according to established procedures.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Built sustainable relationships and trust with customer accounts through open and interactive communication.
- Supported customers to maintain positive relationships throughout and following sales processes.
- Coordinated with various company teams to offer and implement successful solutions to customer problems.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Promoted product offerings to drive growth and exceed benchmarks.
- Evaluated and identified opportunities to drive process improvements that positively impacted customer experience.
- Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
- Processed customer account changes with proprietary software.
Scheduler - Customer Service
Champion Machine Tool Sales
Spring, TX
10.2019 - 11.2021
- Developed and maintained schedules for multiple departments and locations.
- Organized meetings, events, and conferences based on availability of personnel and resources.
- Utilized scheduling software to manage resources and track progress of projects.
- Monitored the status of projects to ensure timelines were met according to established deadlines.
- Assigned tasks to team members in accordance with their skillsets and availability.
- Analyzed data from past projects to identify areas for improvement in current initiatives.
- Resolved conflicts between resource requests from different departments or teams.
- Maintained communication channels with stakeholders throughout the lifecycle of projects.
- Identified cost savings opportunities through improved scheduling processes.
- Managed communications among internal staff members regarding upcoming activities.
- Ensured accuracy of information entered into the system by verifying data entry accuracy.
- Responded promptly to inquiries about schedule changes or potential delays in completion times.
- Adhered strictly to established guidelines when making decisions about scheduling priorities.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
- Reviewed material shortages, stock outages and safety stock levels while working with buyers, material planners, schedulers and manufacturing to meet customer requirements.
- Coordinated with clients and management to stay up-to-date on progress.
- Scheduled orders to meet production goals and formed action plans to handle time component constraints.
- Handled issues that occurred during production phases, quickly remedying equipment malfunctions and staff problems.
- Utilized information-gathering techniques while analyzing and identifying implications to make correct planning and scheduling decisions.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
Office Manager/Administrative Assistant/Customer Service
Broen Valve Technologies
Oak Ridge North, TX
04.2016 - 10.2019
- Open sales orders, Invoicing over $800k a month, customer service, collaborate w salesman out in the field weekly
- Accounts Payable & receivables/deposits
- Filing weekly, send receive incoming calls, emails, faxes daily, production schedule, Enter work orders into binder for production manager, close-out work orders, MTR’s for shipping
- Work w shipping to ensure orders are correct and go out timely, trouble shoot
- Gaining customer support; and following up to ensure resolution
- Order office supplies, etc
- Help with month end closing every month, commissions, cut checks once a week
- Provide administrative support to General Manager & Vice President as needed w reports, copies, Bill of ladings, problem solving, any needs that arise, etc
- Small office, Manufacturing environment.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
Executive Assistant/Billing Specialist/Marketing
E&C Engineers & Consultants Inc
Houston, TX
10.2011 - 12.2016
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Planned meetings and prepared conference rooms
- We had 4 Principles plus 2 Associate Principles, that I also assisted as needed in all realms
- Wrote reports and correspondence from dictation and handwritten notes
- Dispersed incoming mail to correct recipients throughout the office
- Supplied key cards and building access to employees and visitors
- Made copies, sent faxes and handled all incoming and outgoing correspondence
- Facilitated working relationships with co-tenants and building management
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Part of HR team as well
- Helped get new hires set up for first day, and paper work as well
- Did headers and footers for specs as needed for jobs going out
- Created monthly reports, for collection calls
- Responsible for all monthly invoicing
- Properly routed agreements, contracts and invoices through the signature process
- All input of payables
- All filing and purging for end of year
- Maintained and reserved the executive conference room calendar
- Managed daily office operations and maintenance of equipment
- Some IT trouble shooting
- Set up all lunches, birthday celebrations, company trips, and parties yearly
- Part of the marketing team
- Assisted marketing team with ideas, for new logo revisions, also with updating the outdated website
- Also took several online courses provided by my office for graphics and such, even though I was not using our graphics software much at all
- Have completion certificates.
Office Manager/Accounting
BBB Tank Services
Baytown, TX
09.2007 - 08.2011
- Took care of all new hire paperwork and training scheduling
- Selected and interviewed candidates for all available positions
- Managed communication regarding employee orientation and open enrollment for benefits
- Customer service, helped training and development staff with all aspects of training coordination
- Completed payroll input and turned into payroll coordinator for processing for approximately 25-50 employees each week
- Assisted customer service with inbound and outbound calls regarding all HR inquiries plus other inquiries
- Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections
- Created social media initiatives for new employee search strategies
- Drafted department-specific employee announcements
- Organized employee schedules, department phone lists and business card orders
- Assisted multiple owners/partners as needed
- Set up party functions as needed
- Took care of kitchen and all cleanup of office areas
- Managed any other special projects as requested by owners as needed
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Designed electronic file systems and maintained electronic and paper files
- Served as central point of contact for all outside vendors needing to gain access to the building
- Planned meetings and prepared conference rooms
- Wrote reports and correspondence from dictation and handwritten notes
- Made copies, sent faxes and handled all incoming and outgoing correspondence
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Received and distributed faxes and mail in a timely manner
- Received and screened a high volume of internal and external communications, including email and mail
- Managed daily office operations and maintenance of equipment.
Education
High School Diploma - General Studies
Sharpstown High School
Houston, TX06.1991
English & Math Class
Houston Community College - Stafford
General Studies -
Southwest Texas State University - San Marcos
San Jacinto Junior College
Skills
- Microsoft Office Suite
- ACE Database
- SalesForce
- Inhouse M3 System
- Internet Research
- Excellent Customer Service
- Excellent Data Entry
- Quick-books
- Policy Development
- Strategic Planning
- Organizational Leadership
- Business Planning
- Solution Innovation
- Resource Utilization
- Community Outreach
- Board Collaboration
- Relationship and Team Building
- Planning and Coordination
- People and Culture
- Process Improvements
- Account Servicing
- Sales Closing
- Records Management
- Client Account Management
- Lead Prospecting
- Sales Forecasting
- Customer Retention
- Proposal Development
- Exceeds Sales Goals
- Contract Negotiations
- Product and Service Knowledge
Activities
I am a foster for animals, mostly senior dogs, also help families in need aside w my family rescue. We are always finding ways to help our animal and human community through out the year. Donating food, money for medical, etc. It is quite rewarding to give back and help many unwanted animals find their forever homes. I enjoy working w families, especially at holiday time. Help out w benefits and raising funds as well all through out the year in my spare time.
Accomplishments
- Recognized as top sales on my team first year.
Timeline
Customer Care Representative - Account Manager
Johnson Controls Fire Protection
11.2021 - 11.2023
Scheduler - Customer Service
Champion Machine Tool Sales
10.2019 - 11.2021
Office Manager/Administrative Assistant/Customer Service
Broen Valve Technologies
04.2016 - 10.2019
Board of Directors
4 Paws Farm Rescue
04.2012 - Current
Executive Assistant/Billing Specialist/Marketing
E&C Engineers & Consultants Inc
10.2011 - 12.2016
Office Manager/Accounting
BBB Tank Services
09.2007 - 08.2011
High School Diploma - General Studies
Sharpstown High School
English & Math Class
Houston Community College - Stafford
General Studies -
Southwest Texas State University - San Marcos
San Jacinto Junior College
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