Carrie Gooden
Fayetteville,GA
Summary
Hardworking Student, and Veteran offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills. Passionate job seeker with strong organizational skills eager to secure Dental Assistant position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Ammunition Specialist
UNITED STATES ARMY
05.2017 - 01.2023
- Contributing to the operational readiness of the United States Army and helping ensure good order and discipline across active duty deployments, where until separating with an Honorable Discharge, I successfully maintained responsibility for ammunition and munitions inventory management while structuring streamlined supply chain and logistics activities
- Responded to incoming supply requests and updates for placed orders
- Designed and led team training activities, monitoring performance levels and ensuring robust compliance to all Army standards and requirements
- Provided regular performance and inventory updates to senior NCOs and Officers
- Conducted periodic Quality Control audits to assess inventory holdings and stock levels
- Utilized a variety of internal warehouse management platforms to streamline ordering, accounting and distribution tasks
- Verified safe handling and storage of all munitions to ensure team and facility safety.
Material Handler / Shipping Clerk
DICK'S SPORTING GOODS
08.2016 - 05.2017
- A logistics management role for the leading US sporting goods retailer where I was responsible for verifying the seamless inbound and outbound movement of freight from vendors and suppliers
- Confirming goods received complied with purchase order and bills of lading
- Updating the departmental supervisor of shortages and damages
- Entering incoming and shipped items into the WMS to maintain inventory control integrity
- Communicated with suppliers and internal customers, providing updates on freight shipments to stores.
Guest Service Specialist
GEORGIA DOME / CONGRESS CENTER
03.2016 - 01.2017
- The state owned stadium, home of the Atlanta Falcons and full-service convention and conference venue
- Helping elevate the attendee experience, I oversaw guest service standards, liaising with VIP attendees and members of the general public
- Greeted and welcomed visitors, providing event and venue information
- Managed front-desk activities, coordinating arrivals and registrations
- Ensured heightened Guest Suite presentation standards
- Addressed and resolved all customer service issues, deploying extensive conflict resolution and active listening skill sets.
Customer Service Representative
ALORICA INC
08.2015 - 01.2016
- A premier customer service BPO provider establishing industry benchmark CX standards for clients across the FinTech, Gaming, Healthcare and Subscription Business sectors
- Key accountabilities helping streamline the new customer onboarding and activation process revolved around responding to a high volume of incoming calls, chat and email messages, helping customers understand various health plan programs and coverage details
- Working with clients' customers to ensure post-activation success, guiding them through service details and addressing all questions and concerns
- Promoting clients as a provider of choice to callers to support account retention and revenue targets
- Updating and researching customer accounts, providing billing, payment and product information
- Meeting all service expectations, successfully surpassing one-call resolution KPIs.
Customer Service Supervisor
MACY'S LENNOX MALL
01.2013 - 07.2015
- One of Atlanta's more popular shopping destinations
- Energizing shopper service standards, I was tasked with coaching on superior customer-facing relationship management skills; mentoring the team on guiding customers through product selection, styles and product care
- Delivering training on consultative selling to meet store sales targets
- Ensuring store and merchandise presentation standards meet and exceed corporate expectations
- Collaborating with senior leadership team to design and execute sales and branding strategies
- Support all front-of-house store associates; providing ongoing training and technical assistance
- Conducting onboarding sessions to train new hires on company policies and procedures
- Responding to escalated customer service issues and complaints to maintain the brand's reputation and customer satisfaction.
Education
Diploma - Dental Assisting
UEI College - Morrow
Morrow, GA02.2025
High School Diploma -
Creekside High School
Fairburn, GA05.2009
Skills
- MS Office Suite
- Team building
- Google Docs
- Zoom
- Organization
- Computer Skills
- Multitasking Abilities
- Dental radiographs
- Assisting customers
- Dental impressions
- Dental Software Usage
- Chairside Assisting
- Dental impressions proficiency
Certification
- Logistics, United States Army, Fort Lee, VA - 2017
- Dental Radiography, UEI College, Morrow, GA 2024
References
Formal References Will Be Provided Upon Request
Timeline
Ammunition Specialist
UNITED STATES ARMY
05.2017 - 01.2023
Material Handler / Shipping Clerk
DICK'S SPORTING GOODS
08.2016 - 05.2017
Guest Service Specialist
GEORGIA DOME / CONGRESS CENTER
03.2016 - 01.2017
Customer Service Representative
ALORICA INC
08.2015 - 01.2016
Customer Service Supervisor
MACY'S LENNOX MALL
01.2013 - 07.2015
Diploma - Dental Assisting
UEI College - Morrow
High School Diploma -
Creekside High School
- Logistics, United States Army, Fort Lee, VA - 2017
- Dental Radiography, UEI College, Morrow, GA 2024
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