Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Carrie Goodison

Middletown,CT

Summary

Experienced driver with strong focus on safety and efficiency, skilled in route planning and client transport. Proven ability to communicate effectively and provide exceptional customer service. Known for maintaining a clean driving record and adhering to all safety protocols.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Driver

Rushford Center Inc.
Meriden, Connecticut
05.2020 - Current
  • Transport clients safely to scheduled appointments, ensuring timely arrivals while adhering to all traffic regulations.
  • Maintain vehicle cleanliness, and conduct routine inspections to ensure optimal performance and safety.
  • Transport medical records, food, and medication to other facilities within our network.
  • Transport clients to residential treatment facilities.
  • Communicated effectively with team members regarding transportation schedules.
  • Followed safety protocols and local traffic laws at all times.
  • Document trip details, and report any incidents promptly.
  • Coordinated with staff to ensure timely client pickups and drop-offs.
  • Provide compassionate support and assistance to clients, enhancing their transportation experience.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Adhered to company policies and procedures related to safety and security standards.
  • Participate in training sessions regarding safe driving practices, and defensive driving techniques.
  • Determine the most expedient trip by mapping out driving routes ahead of time.
  • Leverage GPS technology to identify efficient routes, reducing travel time, and fuel consumption.
  • Managed time efficiently when making multiple stops along designated routes.
  • Communicate effectively with dispatch and team members to coordinate schedules and updates.
  • Complete the necessary paperwork and documentation for deliveries.

Cleaning Crew Member

Building One Facility Services
Durham, Connecticut
06.2018 - 05.2020
  • Operated cleaning equipment like vacuums, buffers, and floor scrubbers efficiently.
  • Managed waste disposal and recycling processes to ensure proper waste handling.
  • Restocked cleaning supplies and equipment to ensure readiness for daily tasks.
  • Assisted with training new staff on safety protocols and cleaning procedures.
  • Followed safety guidelines to minimize hazards while performing cleaning duties.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Emptied trash cans and replaced liners.
  • Dusted furniture, fixtures, and other surfaces.
  • Provided excellent customer service when interacting with customers or colleagues.
  • Stocked restrooms with paper products and soap dispensers.
  • Responded quickly to spills or accidents using appropriate cleaning materials.

Housekeeper

Saybrook Point Inn
Old Saybrook, Connecticut
09.2016 - 09.2019
  • Maintained cleanliness of guest rooms and common areas throughout the inn.
  • Organized supplies and equipment for efficient daily housekeeping operations.
  • Collaborated with front desk staff to address guest requests promptly.
  • Inspected rooms for maintenance issues and reported them to management.
  • Assisted in training new housekeeping staff on procedures and standards.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Changed bed linens and towels, tidied up rooms.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Maintained and organized cleaning supplies stock.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Responded to requests from guests regarding housekeeping needs.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Maintained a clean linen closet by folding sheets neatly on shelves.
  • Replenished supplies such as drinking glasses and coffee cups in guest rooms.
  • Organized closets with hangers for guests' clothing items.

Customer Service Coordinator

TJX Companies
Middletown , CT
09.2008 - 09.2016
  • Coordinated customer service operations to enhance shopping experiences.
  • Managed communication between departments to resolve customer inquiries efficiently.
  • Trained staff on customer service best practices and company policies.
  • Implemented feedback systems to gather customer insights and improve service.
  • Collaborated with management to address escalated customer issues promptly.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Consulted with customers regarding needs and addressed concerns.
  • Provided customer service assistance to customers via phone and email.
  • Developed relationships with customers to ensure satisfaction.
  • Provided training for new employees on company policies and procedures related to customer service.
  • Collaborated with other departments to resolve complex customer issues quickly.
  • Supervised and motivated customer service teams to maximize business performance.
  • Evaluated and authenticated returns, exchanges and voids.
  • Delegated work to staff, setting priorities and goals.

Driver

First Student Transportation
Chester, Connecticut
09.2006 - 06.2008
  • Transported clients safely to various appointments and events.
  • Maintained vehicle cleanliness and performed routine inspections regularly.
  • Assisted clients with boarding and disembarking from vehicles.
  • Communicated effectively with team members regarding transportation schedules.
  • Followed safety protocols and local traffic laws at all times.
  • Documented trip details and reported any incidents promptly.
  • Coordinated with staff to ensure timely client pickups and drop-offs.
  • Provided compassionate support to clients during transport experiences.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Documented daily mileage, gas, and other data.
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Performed pre-trip inspection checks and reported problems to supervisor.
  • Picked up clients from specific locations to transport and drop off at destinations.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Maintained accurate logs of vehicle inspections and repair status.
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.
  • Adhered to traffic laws and regulations to prevent accidents.

Driver

Durham School Bus Services
Madison, CT
09.2004 - 09.2006
  • Transported clients safely to various appointments and events.
  • Maintained vehicle cleanliness and performed routine inspections regularly.
  • Assisted clients with boarding and disembarking from vehicles.
  • Communicated effectively with team members regarding transportation schedules.
  • Followed safety protocols and local traffic laws at all times.
  • Documented trip details and reported any incidents promptly.
  • Coordinated with staff to ensure timely client pickups and drop-offs.
  • Provided compassionate support to clients during transport experiences.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Documented daily mileage, gas, and other data.
  • Adhered to company policies and procedures related to safety and security standards.
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Performed pre-trip inspection checks and reported problems to supervisor.
  • Picked up clients from specific locations to transport and drop off at destinations.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Maintained accurate logs of vehicle inspections and repair status.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.
  • Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
  • Determined most expedient trip by mapping out driving routes ahead of time.
  • Managed time efficiently when making multiple stops along designated routes.

Education

Some College (No Degree) - Human Services

Middlesex Community College
Middletown , CT

Skills

  • Defensive driving
  • Time management
  • Route planning
  • Vehicle inspection
  • Safety compliance
  • Client transport
  • Effective communication
  • Compassionate support
  • Team collaboration
  • Customer service
  • Problem solving
  • Waste management
  • Training coordination
  • CDL license
  • Valid Driver's license
  • Route logs
  • Transportation
  • Punctuality
  • Safe driving techniques
  • Physical stamina
  • Passenger support
  • Passenger guidance
  • Punctual and reliable
  • Clean driving record
  • Confidentiality
  • Passenger transportation
  • Commercial driving
  • Inclement weather driving
  • Customer rapport
  • Navigational systems and GPS
  • Passenger assistance
  • City and non-city driving
  • Patience and tact
  • Accident prevention
  • Safety management
  • Vehicle inspections
  • Emergency response
  • Traffic laws

Certification

Passenger endorsement A (current)

CDL B for 4 years

Accomplishments

  • Promoted from store associate to customer service coordinator.
  • Nominated many times for employee of the month.
  • Received employee of the month while working for Building One Cleaning Company.

Timeline

Driver

Rushford Center Inc.
05.2020 - Current

Cleaning Crew Member

Building One Facility Services
06.2018 - 05.2020

Housekeeper

Saybrook Point Inn
09.2016 - 09.2019

Customer Service Coordinator

TJX Companies
09.2008 - 09.2016

Driver

First Student Transportation
09.2006 - 06.2008

Driver

Durham School Bus Services
09.2004 - 09.2006

Some College (No Degree) - Human Services

Middlesex Community College

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