Carrie Gordon
Ilion,NY
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated [Job Title] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Personable Receptionist successful in leading front desk public relations. Organized and efficient while providing exceptional service to clients.
Overview
18
18
years of professional experience
Work History
Casher/Receptionist
Leadcar Buick GMC
Utica, NY
07.2021 - 06.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Sorted, received and distributed mail correspondence between departments and personnel.
CNA
Folts Homes
Herkimer, NY
03.2017 - 07.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Cashier/Retail Department Manager
Walmart
Herkimer, NY
11.2014 - 02.2017
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Professional Residential Cleaner
Maid Your Day
Utica, NY
07.2012 - 11.2014
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Daycare Provider
Self Employed Services
Ilion, NY
05.2007 - 08.2010
- Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Met with parents about daily activities, positive developments and issues.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Customer Service Representative
ACS Services
Utica, NY
05.2005 - 08.2010
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
Education
Associate of Applied Science - Human Services
Herkimer County Community College
Herkimer, NY06.2012
Skills
- Visitor and Customer Relations
- Customer Complaint Resolution
- Delivery Coordination
- Call Answering and Routing
Timeline
Casher/Receptionist
Leadcar Buick GMC
07.2021 - 06.2022
CNA
Folts Homes
03.2017 - 07.2021
Cashier/Retail Department Manager
Walmart
11.2014 - 02.2017
Professional Residential Cleaner
Maid Your Day
07.2012 - 11.2014
Daycare Provider
Self Employed Services
05.2007 - 08.2010
Customer Service Representative
ACS Services
05.2005 - 08.2010
Associate of Applied Science - Human Services
Herkimer County Community College
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