Carrie Gosselin
Member Care Delivery
Greene,ME
Summary
Strategic-thinking Director successful in leading multiple programs, teams, and projects with a positive attitude and endless energy. A willing partner to work across multiple teams and departments to accomplish company goals while ensuring front line needs are consistently met.
Overview
17
17
years of professional experience
Work History
Director, Member Care
Included Health
Lewiston, ME
11.2019 - Current
- Oversee three programs: Coaching, Care and Case Management, All Included Care
- Manage 9 teams, approximately 200 employees, across the United States, both in person and virtually
- Responsible for delivery of OKR’s and performance guarantees within these programs
- Develop and implement new programs to meet member needs
- Monitoring monthly budget and additional headcount needs
- Engaged in customer facing meetings and audits
- Work closely with organizational leadership and board of directors to guide operational strategy and business planning
- Oversee operations and provided corrective feedback to achieve daily and long-term goals
- Optimize operational processes using analytics tools to address client-specific metrics
Program Manager
Tri-County Mental Health, Behavioral Health Homes
Lewiston, ME
06.2018 - 10.2019
- Oversaw the Behavioral Health Home program for the entire agency
- Managed 5 locations and a total of 97 employees
- Responsible for ensuring quality delivery of services while meeting billing requirements
- Compliance with DHS, CMS, DPH
- Managed and monitored monthly budgeting requirements
- Coached team members on productivity strategies to accomplish challenging goals
- Provided relevant trainings to keep teams up to date on latest trends and standards of practice
- Supervised master level interns
Psychotherapist
Seacoast Counseling Services
Lewiston, ME
11.2011 - 08.2019
- Private practice in mental health counseling for adolescents, adults, and geriatrics
- Specialize in mood disorders, anxiety disorders, trauma, self-harm, transgender issues, dementia related disorders, substance abuse issues, life adjustment issues
- Provide comprehensive assessments to determine diagnosis and course of action for care
- Collaborated with client’s case managers and PCP’s for continuity of treatment
- Modalities of therapy include DBT, CBT, PE, Internal Family Systems, and mindfulness practices
- Introduced meditation, guided imagery, breathing techniques, and reiki to patients and families
Psychological Health Coordinator
Maine Army National Guard
Augusta, ME
01.2015 - 06.2018
- Provided preventative, remedial, and support services aimed at improving and sustaining the psychological health of National Guard service members and their families
- Provided review, direction, and consultations to behavioral health cases to the behavioral health team, Medical Command, and leadership
- Conducted accurate clinical screenings/assessments, intake evaluations, psycho-diagnostic impressions, short-term evidence-based problem resolution strategies, case management services, and referral of service members and their families to appropriate and immediate behavioral health services (conducted in person, telephonically, or by email) in accordance with regulations
- Worked in conjunction with other departments/special programs to ensure proper delivery of behavioral health services to service members and their families
- Developed and provideed trainings and psychoeducational opportunities to staff, service members, and community on a variety of behavioral health and wellness issues
- Participated during drill weekends to either meet with service members for appointments or provide crisis intervention, and visit units throughout the state to provide support and services
- Provided clinical recommendations regarding service member’s duty status
- Coordinated with community serving military and non-military agencies to promote and achieve timely information exchange, coordinate collaborative prevention efforts, and establish and maintain an extensive array of resources, associations, and community partnerships
- Coordinated with the VA to ensure veterans are receiving their due services
- On call 24/7 for crisis management services
Social Service Clinical Consultant
Extended Care, LLC
Chicago, IL
04.2010 - 06.2011
- Supervised 7 long-term care facility’s mental health programs for adults with severe and persistent mental illnesses
- Provided analytical measures, daily status reports, and systematic re-structure to each facility
- Ensured that each mental health program is following the rules and regulations set forth by Department of Public Health (IDPH) and Department of Human Family Services (DHFS)
- Created mental health programming based on resident’s needs and interests and develop timeline for program implementation
- Provided guidance and supervision to each PRSD/Clinical Director and
- Supervised Clinical Supervisor at each facility
- Provided suggestions/recommendations to facility’s Administrator and Regional Director for improvements in each mental health department
- Developed and reviewed procedures, protocols, and policies for each facility and the agency
- Developed and proposed solutions for making positive improvements to operational and patient care strategies.
- Completed Plan of Corrections and Desk Reviews for deficiencies noted by the Department of Public Health
- Interviewed and hired new Directors/Supervisors as needed
- Ensured each mental health department was meeting their budgetary requirements
Clinical Director
Hillcrest Healthcare Center
Joliet, IL
04.2006 - 04.2010
- Managed mental health department for a long-term care facility of 168 residents with severe and persistent mental illnesses
- Ensured compliance and adherence to rules and policies set forth by Medicaid, Medicare, and Dept of Public Health
- Provided direct supervision to 10 staff, which included a Clinical Supervisor, Licensed Social Worker, and 8 bachelor level counselors
- Provided supervision and training to bachelor level and master level interns
- Provided mental health education/trainings to all staff in the facility
- Provided crisis management and individual therapy services to residents
- Streamlined assessment protocols and procedures to determine proper diagnosis and treatment for each resident
- Collaborated and worked very closely with the medical team to ensure continuity of treatment and ongoing behavioral/medical issues
- Played intricate role in annual surveys from the Department of Public
- Developed and provided mental health training to the Joliet Police Department
Education
Master of Arts - Clinical Psychology
Illinois School of Professional Psychology At Argosy University
Chicago, IL 09.2001 - 05.2003
Bachelor of Science - Psychology
Saint Xavier University
Chicago, IL 09.1999 - 05.2001
No Degree - Occupational Therapy
University of New England
Biddeford 05.2001 - 05.1997
Skills
Strategic planning
Additional Information
- LICENSURE: , August 2011 Maine Licensed Clinical Professional Counselor (LCPC) Status: Current, License #CC3842
Timeline
Director, Member Care
Included Health
11.2019 - Current
Program Manager
Tri-County Mental Health, Behavioral Health Homes
06.2018 - 10.2019
Psychological Health Coordinator
Maine Army National Guard
01.2015 - 06.2018
Psychotherapist
Seacoast Counseling Services
11.2011 - 08.2019
Social Service Clinical Consultant
Extended Care, LLC
04.2010 - 06.2011
Clinical Director
Hillcrest Healthcare Center
04.2006 - 04.2010
Master of Arts - Clinical Psychology
Illinois School of Professional Psychology At Argosy University
09.2001 - 05.2003
No Degree - Occupational Therapy
University of New England
05.2001 - 05.1997
Bachelor of Science - Psychology
Saint Xavier University
09.1999 - 05.2001