Summary
Overview
Work History
Education
Skills
References
PRIOR EXPERIENCE
Timeline
Generic

Carrie Guyer

Goodyear,USA

Summary

Operations leader with 15+ years in healthcare and nonprofit sectors, known for enhancing efficiency and driving growth. Skilled in aligning operations with mission-driven goals and improving compliance. Recognized for effective team leadership and resource management to address complex challenges.

Overview

14
14
years of professional experience

Work History

Director of Operations/Branch Manager

Brightstar Care
Scottsdale/Mesa, AZ
04.2023 - Current
  • Directed daily operations of a rapidly growing home healthcare agency, managing staffing and compliance.
  • Negotiated national contracts with VA, Cigna, and Soleo to enhance service offerings.
  • Achieved consistent profitability with over 44% gross margin through strategic resource management.
  • Ensured compliance for private pay and government-funded programs, maintaining accurate billing and documentation.
  • Established scalable procedures for scheduling, credentialing, and onboarding to meet client demand.

Administrator

Alliance Behavioral Care
Tempe, AZ
04.2011 - 04.2023
  • Directed administrative and operational functions for behavioral health services across multiple locations.
  • Spearheaded recruitment, hiring, training, and ongoing staff development for clinical and non-clinical teams.
  • Managed budget planning, payroll, invoicing, and financial reporting to support strategic decision-making.
  • Championed compliance initiatives across HIPAA, licensing, and federal/state guidelines, maintaining audit readiness.
  • Designed and implemented leadership training models, resulting in internal promotions and improved retention.
  • Fostered collaborative care by coordinating services with healthcare providers, case managers, and advocacy groups.

Education

Bachelor of Science - Business

University of Phoenix
Phoenix, AZ
11.2022

Skills

  • Organizational leadership
  • Contract negotiation
  • Process improvement
  • Leadership development
  • Compliance management
  • Strategic resource allocation
  • Budget oversight
  • Cross-functional team management
  • Regulatory compliance
  • Healthcare operations
  • Medicaid and Medicare billing
  • Program development
  • Patient engagement
  • Community collaboration
  • Quality assurance
  • Business optimization
  • Staff development
  • Contract management
  • Cost control
  • Operational growth
  • Systems implementation
  • Microsoft Office Suite and ADP
  • Relias LMS and CMS forms
  • EHR system

References

Reference's Available Upon Request

PRIOR EXPERIENCE

  • Unit Coordinator – Sun Health Boswell Hospital | 2000 – 2007
  • Oversaw patient flow, medical records, and cross-departmental communication in a busy hospital environment.
  • Operations Specialist – United States Navy | 1996 – 2000
  • Coordinated logistical and operational systems, ensuring mission readiness and compliance with military protocols.

Timeline

Director of Operations/Branch Manager

Brightstar Care
04.2023 - Current

Administrator

Alliance Behavioral Care
04.2011 - 04.2023

Bachelor of Science - Business

University of Phoenix

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