Carrie Hanes

• Identify and analyze current registration trends in Patient Access Claim edit work queues
• Collaborated with other business analysts to streamline tasks and duties in effort to improve overall efficiency.

Root Cause Analysis

• Collaborates with System Support and Epic Education to communicate and stressed importance of proper Epic registration workflows to staff
• Performs Insurance verification and follow up

• Certified Epic Credentialed Trainer for clerical New hires and integrated offices
• Provided on-site training support during acquisitions and as needed along with guidance and development for office staff of best practice workflows/standard work
• Collaborated with System Support and IS to communicate and educate staff on Epic system application changes/enhancements in a timely fashion
• Acted as an education resource to management and staff; Presented bi-monthly Epic Clerical and Physician Revenue Cycle Education during New Clerical Hire Training; led monthly Epic Registration Conference Calls; Ensured polices and protocols were understood by front office staff
• Developed and distributed various communications to provider practices, through memos, newsletters, and conference calls.

• Trained and developed new employees
• Registered new patients in Epic
• Entered charges into Epic and post to appropriate accounts
• Verified and maintained processes that result in appropriate turnaround time of encounter forms
• Identified trends in encounter form errors and communicate to appropriate person(s).

• Epic Clerical Super User
• Regularly trained new employees
• Maintained daily patient lists for physicians under tight deadlines
• Compiled statistical data to create and maintain various Excel spreadsheets for office Manager
• Responded to issues and concerns from both patients and physicians
• Monitored completion of discharge paperwork from physicians.