Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Carrie Hanneman

Pleasant Garden,NC

Summary

Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.

Overview

30
30
years of professional experience

Work History

Relationship Banking Manager II

F&M Bank Of NC
04.2018 - Current
  • Drives Operational Excellence
  • Ensures Unwavering Focus on the Customer
  • Motivates the Team
  • Coaches with Impact
  • Manages 150MM plus Portfolio
  • Inspires commitment and others to follow the lead
  • Cultivate client relationships by uncovering needs and develops solutions to deepen client relationship
  • Contributes to overall profitability of branch through loan and deposit growth, fee income, and expense management
  • Build and maintained relationships with new and existing clients while providing high level of expertise.

Financial Center Manager

Capital Bank
06.2017 - 04.2018
  • Plan, Organize and motivate and lead employees in providing a sales and customer service oriented environment
  • Provide training, guidance and support to teammates
  • Underwrites and authorizes loans within company guidelines
  • Conduct Safety/Security issues and compliance training
  • Supervises all staff, delegates duties and tasks, training for staff on all policies and procedures
  • Drive Sales and Outbound Prospecting in order to acquire new Business Relationships

Client Service Associate

Ameriprise Financial
04.2016 - 06.2017
  • Collect and prepare all financial data for financial planning meetings, as well as schedule meetings and follow ups with clients
  • Provide direct support to 3 Financial Advisors with a total asset book of over 10MM
  • Prepare Investment paperwork for all new accounts, existing accounts and transactions
  • Onboard new clients, Focus on timelines and accuracy in all phases of the Onboard process.

Personal Banker

CommunityOne Bank
09.2014 - 04.2016
  • Establishes Sales goals, Solicits new business from present and prospective customer, maintain ongoing relationships to take advantage of cross sell opportunities.
  • Maintains thorough knowledge of the features and benefits of all bank products and services in order to ascertain customer needs
  • Provides direct service to customers of the Bank in respect to deposit, loan, trust, investments, and other products and services
  • Cooperates with and supports the adherence to all internal and external policies and procedures and practices in support of risk management and overall safety and soundness and the Bank’s compliance with all regulatory requirements.

Transfirst Merchant Account Executive

NewBridge Bank
09.2012 - 09.2014
  • Manage bank relationships and sell into their client base while conducting new business development
  • Drive growth by continuously creating and selling customer value propositions to new clients and well as the assigned client base that focuses on our competitive advantage while leveraging our broad suite of solutions
  • Diverse experience networking and prospecting using service organizations, cold calling, and other sales skills to help achieve revenue goals
  • Develop efficient ways for Merchants to process credit card transactions in the most cost effective Manner.

Licensed Assistant Branch Manager, Licensed Branch Manager

SunTrust Bank
09.2008 - 09.2012
  • Licensed Personal Banker 4
  • Responsible for driving branch performance results through directions, leadership and execution of superior sales and service behaviors and activities by the entire team in order to meet/exceed branch sales goals
  • Plan organize, direct and control the activities of the branch and ensure effective execution of the SunTrust Branch Operating Model
  • Conduct outside sales to bring in new business banking clients, while also maintaining and expanding existing personal and business banking relationships
  • Responsible for the selection and retention of top talent, prepare and conduct performance reviews and pay decisions within the branch
  • Held Licensure in Life and Health
  • Assist in and support all aspects of Branch Management
  • Drive branch sales results through direction, leadership and execution of desired behaviors and activities by branch staff and contribute through individual sales and relationship management.
  • Provide ongoing coaching and development to other branch team members to ensure an exceptional client experience and consistency in the deliverance of superior customer service.
  • Provide compliance with all operational procedures and risk management policies and effective executionof the Branch Operating Model.
  • Held Licensure in Life and Health

Customer Service/Sales Associate

Citi Group
07.2006 - 07.2008
  • Answer inbound telephone calls from Sears's credit card holders, Sell a variety of products and services to the card members and provide solutions for such inquiries as: balances, address changes, and billing expectations as well as any other concerns that customers may have.
  • Sales Quality Coaching for current associates as well as new hires
  • Develop and lead sales contests to support division initiatives and drive sales.
  • Provide excellent customer service while maintaining and enhancing customer relationships.
  • Nominated by Unit manager to serve on the Employee Engagement Council (EEC), which strives to improve the customer experience.

Stay at Home Mom
01.2002 - 01.2006

Branch Manager, Customer Service Rep, Teller

Wachovia Bank
05.1993 - 07.2002
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Provided customers with additional information regarding account services.

Education

Associate of Arts - Pre-Liberal Arts

Alamance Community College
Graham, NC

111 Credit Hours in Education

East Carolina University
Greenville, NC

Skills

  • Financial Services
  • Strategic Planning
  • Excellent Team Leadership
  • Regulatory Compliance
  • Client Relationship Management
  • Strong Interpersonal Skills
  • Team Player
  • Conflict Resolution
  • Loans(includes Underwriting)
  • Credit Approval and Denial

Additional Information

Rowan County Chamber of Commerce Board Member

Rowan County Habitat for Humanity Executive Board Member, Secretary

Timeline

Relationship Banking Manager II

F&M Bank Of NC
04.2018 - Current

Financial Center Manager

Capital Bank
06.2017 - 04.2018

Client Service Associate

Ameriprise Financial
04.2016 - 06.2017

Personal Banker

CommunityOne Bank
09.2014 - 04.2016

Transfirst Merchant Account Executive

NewBridge Bank
09.2012 - 09.2014

Licensed Assistant Branch Manager, Licensed Branch Manager

SunTrust Bank
09.2008 - 09.2012

Customer Service/Sales Associate

Citi Group
07.2006 - 07.2008

Stay at Home Mom
01.2002 - 01.2006

Branch Manager, Customer Service Rep, Teller

Wachovia Bank
05.1993 - 07.2002

Associate of Arts - Pre-Liberal Arts

Alamance Community College

111 Credit Hours in Education

East Carolina University

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