Overview
Work History
Education
Skills
Accomplishments
Timeline
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Carrie Harmon

San Diego,CA

Overview

10
10
years of professional experience

Work History

Amazon Delivery Driver

Amazon DSP
Tulsa, OK
03.2023 - 02.2024
  • Delivered customer orders accurately and on time, consistently achieving a 98% on-time delivery rate.
  • Verified delivery addresses and confirmed the correct packages, ensuring zero errors in delivery.
  • Loaded and unloaded delivery vehicles efficiently, ensuring all items were accounted for and protected during transit.
  • Adhered to local traffic laws and company safety standards, contributing to an incident-free driving record.
  • Communicated proactively with dispatch to receive route updates and ensure smooth, on-time deliveries.
  • Built strong relationships with customers by providing prompt, courteous service and resolving any delivery issues.

Liquor Store Clerk

Brandywine Liquor
Tulsa, OK
04.2018 - 02.2021
  • Processed cash and credit payments with 100% accuracy, ensuring smooth and efficient customer transactions.
  • Stayed current on market trends and product knowledge to effectively answer customer questions and recommend tailored solutions.
  • Managed inventory levels and ensured shelves were stocked and well-organized, preventing product shortages and maintaining a visually appealing store.
  • Delivered prompt, friendly customer service, consistently receiving positive feedback for professionalism and product knowledge.
  • Assisted with store cleanliness and upkeep, creating an inviting and safe shopping environment for customers.

Insurance Sales Agent

Cheapest Auto Insurance
Tulsa, OK
09.2017 - 04.2018
  • Generated customized quotes and proposals for clients based on individual needs.
  • Assisted customers with inquiries regarding bills, insurance policies, and policy changes, ensuring clear communication and understanding.
  • Processed payments and handled policy updates both in-person and over the phone, ensuring transactions were accurate and completed in a timely manner.
  • Analyzed customer needs and recommended appropriate insurance products, ensuring clients were matched with policies that best suited their requirements.
  • Delivered detailed explanations of coverage options, ensuring clients understood the value of their policies and made informed decisions.
  • Managed a high volume of incoming calls, emails, and inquiries, maintaining efficiency and professionalism during peak periods.
  • Collaborated with underwriters to ensure timely processing of applications and renewals, maintaining a smooth workflow and minimizing delays.

Store Manager

At The Beach Tanning Salon & Just Ladies Fitness
Tulsa, OK
09.2013 - 09.2017
  • Recruited, interviewed, and hired staff, while developing employees through regular training, mentoring, and performance reviews, resulting in a 25% reduction in turnover.
  • Fostered a positive and respected store environment by encouraging teamwork, open communication, and professional development.
  • Managed daily store operations to meet or exceed performance metrics, consistently achieving sales targets and improving team efficiency.
  • Analyzed daily sales data to identify trends, adjust strategies, and maximize revenue, leading to an increase in monthly sales.
  • Ensured store operations met all banking, safety, and legal requirements, maintaining a secure and compliant environment.
  • Controlled expenses related to labor, inventory, and maintenance, reducing costs without sacrificing service quality.
  • Assigned, managed, and followed up on daily tasks to ensure the store remained clean, organized, and fully stocked.
  • Provided exceptional customer service, resolving issues swiftly and ensuring customer satisfaction, contributing to increase in repeat business.
  • Built and maintained a loyal client base through proactive communication and personalized service, consistently receiving positive customer feedback.
  • Identified and capitalized on up-selling opportunities to increase average transaction value.
  • Developed strong customer relationships by actively listening, understanding needs, and recommending products or services tailored to each individual.

Education

High School Diploma -

Union Public High School
Tulsa, OK
01-2010

Skills

  • Effective Time Management
  • Receptive to Feedback
  • Team Management
  • Adaptable and flexible
  • Experienced with Various Software Tools
  • Customer Engagement Skills
  • Effective Workplace Communication
  • Cash Flow Management
  • Effective Persuasive Selling
  • Effective Multitasking
  • Strong Attention to Detail

Accomplishments

Top Sales in the Company, 2016

  • Recognized as the top salesperson for exceeding annual sales targets
  • Consistently ranked #1 in the sales team for 12 consecutive months
  • Developed and maintained relationships with high-value clients, resulting in an increase in repeat business and customer retention
  • Successfully upsold and cross-sold products
  • Demonstrated exceptional product knowledge and customer service skills, contributing to an increase in overall customer satisfaction scores
  • Awarded based on performance metrics, including sales volume, customer feedback, and achievement of key performance indicators (KPIs)

Timeline

Amazon Delivery Driver

Amazon DSP
03.2023 - 02.2024

Liquor Store Clerk

Brandywine Liquor
04.2018 - 02.2021

Insurance Sales Agent

Cheapest Auto Insurance
09.2017 - 04.2018

Store Manager

At The Beach Tanning Salon & Just Ladies Fitness
09.2013 - 09.2017

High School Diploma -

Union Public High School

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Carrie Harmon