Carrie Harmon
Ramsey,MN
Summary
Dynamic healthcare professional with extensive experience and strong leadership skills, enhancing patient and employee care through effective team training and relationship-building. Proven adaptability in fast-paced environments, optimizing operational efficiency and ensuring quality assurance while fostering a collaborative culture among staff.
Overview
20
20
years of professional experience
Work History
Lead Patient Care Coordinator
Optum Supporting Allina Health RCM Central Pre Reg
12.2024 - Current
- Assigned daily work, maintained schedule and assisted in complex questions for team of 15+ employees.
- Trained new Patient Care Coordinators / Pre-registration staff to ensure consistent quality of service across the team.
- Optimized insurance claims processing by maintaining accurate and up-to-date patient information in electronic health records.
- Fostered a culture of teamwork, accountability, and continuous learning among the Patient Care Coordination team.
- Promoted a positive work environment through open lines of communication, regular feedback with my team, and daily encouragement.
- Assisted in company improvement by participating in multiple SME groups and pilots to analyze current software, claims denials and pre-determination processes.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Owner / Office Administrator
Unlimited Options, Inc.
09.2005 - 04.2025
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in the onboarding process for new employees, providing comprehensive training and guidance and continual HR duties as needed.
- Coordinated financial processing and recordkeeping through QuickBooks and QuickBase customer database.
- Completed bi-weekly payroll for 13 employees through ADP.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Developed and maintained strong relationships with clients, and employees even through very difficult times.
- Collaborated with Board members to effectively run the company, solve problems and plan our exit strategy. Including lay offs and eventual sale of the business.
Senior Patient Care Coordinator
Optum Supporting Allina Health RCM Central Pre Reg
05.2024 - 11.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience within Allina Health Systems.
- Communicated with insurance companies to verify coverage and obtain benefits for medical treatments and procedures.
- Answered questions of coworkers on daily workflow and difficult accounts.
- Trained new staff members on procedures and workflows, ensuring accuracy and consistency in all areas of registration.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Encouraged our team during the transition to Optum as a Change Champion.
- Assisted supervisor and lead with multiple projects.
Patient Access Representative /Patient Registration Associate
Allina Health
05.2007 - 04.2024
- Worked for various hospitals and positions within Allina Health. Started at Unity and Mercy hospitals and then the pre registration department.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Fostered strong relationships with coworkers and staff across the patient access team.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining patient demographics, and accurately entering details into the system.
- Ensured compliance with HIPAA regulations by training staff on privacy policies and overseeing proper handling of sensitive patient data.
Education
No Degree - Generals - 90 Credits
Anoka-Ramsey Community College
Minneapolis, MN05-1994
High School Diploma -
Blaine High School
Blaine, MN05-1992
Skills
- Strong leadership
- Relationship building
- Interpersonal skills
- Quality assurance
- Articulate communication
- Reliability
- Team collaboration
- Adaptability and flexibility
Timeline
Lead Patient Care Coordinator
Optum Supporting Allina Health RCM Central Pre Reg
12.2024 - Current
Senior Patient Care Coordinator
Optum Supporting Allina Health RCM Central Pre Reg
05.2024 - 11.2024
Patient Access Representative /Patient Registration Associate
Allina Health
05.2007 - 04.2024
Owner / Office Administrator
Unlimited Options, Inc.
09.2005 - 04.2025
No Degree - Generals - 90 Credits
Anoka-Ramsey Community College
High School Diploma -
Blaine High School
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