Carrie Harris
Livermore,CO
Summary
Customer advocacy agent, utilizing teamwork, leadership, and collaborative dialogue to help guide customers towards successfully meeting their business outcomes. Experience: 19 years in High tech. 4 Yrs in Sales Operations, 10 years Systems Analyst, 5 supply chain management.
*Highly organized and accomplished Account Executive well-versed in monitoring market conditions and Technology changes to promote Solutions and Services options to customers. Gifted in building connections, demonstrating products and maintaining consistent sales. Persuasive negotiator with forward-thinking and performance-oriented nature. Accomplished Sales Executive with four years of experience in consistently promoting company brand. Passionate expert and valuable business consultant with talents in analysis, consumer knowledge and industry dynamics. Coordinating with customers, retail partners and distribution partners to accomplish sales goals while maintaining strong professional relationships.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales Executive
Seagate Technology LLC
08.2022 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed strategic sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads creating scripts, and outreach campaigns for new Cloud Service offering.
- Expanded relationships in Tier 2 Cloud accounts beyond HDD devices to discussions on delivering outcomes based on workflow pain points. Initiated first time, solution based conversations with top streaming content provider and top ride share service companies.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
Customer Success Manager US and EMEA
Seagate Technology
05.2021 - 08.2022
- Launched from ground up, new customer success motion inside Seagate
- Established Key metrics dashboards to begin measuring new business unit
- Created customer playbooks for CSM management execution in US and EMEA
- Created onboarding process inside Lyve Mobile Product team with success measured in reduction of onboarding time by 75% through process alignment and automation
- Converted several abandoned Online Portal customer prospects into sales
- Skilled at working independently and collaboratively in team environment.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Created customer support strategies to increase customer retention.
- *While in this role, Was awarded Business and Marketing award for excellence in contribution to key outcomes achievement in fiscal year 2021
Chief of Staff, Sales
Seagate Technology
01.2019 - 05.2021
- With IT 4.0 Sales strategy and management of key deliverables, vertical canvas creation and key accounts tracking framework for sales team.
- Responsible for tracking of sales and sales engineering compensation and attainment via key sales objectives setting and roll up attainment, salesforce hygiene on sales pipeline, BOD deck contribution on key achievements as well as revenue attainment and next quarter projections
- Managed Lyve Mobile, Pilot, and Cortx Beta program and tracked validating product usage against customer workflows and key use cases.
- Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.
- Encouraged coordination and cooperation among departments and continuous review of interdepartmental processes to support quality control and improvement.
- Performed financial and managerial analyses to evaluate data and make recommendations, prepare financial reports and projections and conduct presentations.
- Developed analytical frameworks, data models and relevant insights to support prioritization, scoping and effective decision-making throughout organization.
Senior Account Manager
Seagate Technology
11.2017 - 01.2019
- Primary Responsibilities: - Overall responsibility for customer satisfaction and account health
- Refined forecast process and developed customer relationship and turned key OEM accounts around to enable tSales rep to consistently hit quota in this account and linearity in demand by reducing account churn through planning
- Planned and executed development and execution of strategies to meet customer objectives
- Managed and drove Quarterly Business Reviews via agreed scorecard(s) Achieved first scorecard in the green with Avid
- Managed N.P.I
- With Sales Engineer and Product/Program Management team of new generations of 4 major products in OEM portfolio.
Business System Analyst II
Seagate Technology
10.2009 - 11.2017
- Oracle functional support,IT project management support for multiple areas: Test Track, business process design (requirements documentation, functional business review, UAT, implementation, support/ hand off)
- IT apps demand management.
- Collected, defined and analyzed business requirements.
- Trained business personnel in use of systems.
- Identified needed business improvements and determined appropriate systems required to implement solutions.
- Coordinated data migration and consolidation efforts.
- Helped deploy system enhancements to improve field operations.
- Assessed business requirements to create focused solutions.
- Tracked feedback at all levels and researched resolutions for common concerns.
Senior Buyer/Planner
Dot Hill Systems
01.2007 - 11.2009
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Prepared detailed reports to highlight inventory levels, purchase orders and discrepancies.
- Forecasted purchasing trends and improved merchandising strategies.
- Developed and improved account relationships.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
Education
Bachelor of Business Administration - BS BM -
Colorado State University Global
Global Campus-Online2022
Licenses & CertificationsProject Management Professional (PMP) - Project -
Project Management Institute
Online07.2018
Skills
- Licensed Project Management Professional , PMP
- CSM Level 1 Certification
- Agile PCM, PQM, PLM
- Oracle E-Business Suite
- MS Project, Word, Visio, Excel
- Salesforce
- Supply Chain Operations
- Client Development
- Business Process Design
- Workflow Management
- Account Servicing
- Sales and Marketing
Certification
Sales Hero Award for account turnaround of OEM Avid Account as Account Manager in 2017.
BAM Excellence Award for Best in Inclusive Perspective.
CSU Leadership and Success Society Induction 2020.
Timeline
Sales Executive
Seagate Technology LLC
08.2022 - Current
Customer Success Manager US and EMEA
Seagate Technology
05.2021 - 08.2022
Chief of Staff, Sales
Seagate Technology
01.2019 - 05.2021
Senior Account Manager
Seagate Technology
11.2017 - 01.2019
Business System Analyst II
Seagate Technology
10.2009 - 11.2017
Senior Buyer/Planner
Dot Hill Systems
01.2007 - 11.2009
Bachelor of Business Administration - BS BM -
Colorado State University Global
Licenses & CertificationsProject Management Professional (PMP) - Project -
Project Management Institute
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