Carrie Harris
Lithonia,GA
Summary
Detail-oriented Office Manager with over 15 years experience in streamlining office operations and enhancing administrative efficiency. Proven track record of optimizing workflow, managing office staff, and implementing effective systems to support organizational goals. Skilled in budget management, project coordination, and inventory management. Known for exceptional organizational skills, pro-active problem solving, and fostering a productive work environment. Committed to leveraging extensive experience to drive operational excellence and support strategic initiatives
Overview
10
10
years of professional experience
Work History
Administrative Assistant and Office Manager
Conyers Mitsubishi
Conyers, GA
03.2022 - 06.2024
- Drove corporate sales and service month-end reputation scores to a level of excellence surpassing the national average.
- Provided daily communication with sales and service customers to discuss the quality of the overall experience. Utilized independent problem-solving, in conjunction with Department Managers, for desired resolution.
- Accelerated daily workflow by assisting the HR department in onboarding over 100 new hires within 3 locations and providing Separation Notices.
- Lowered overall monthly spending by 30% on supplies and food costs by implementing personal weekly inventory and price comparison for 3 locations.
- Assisted Accounting with daily general bookkeeping to ensure invoices were entered and trackable for month-end reconciliations.
Concierge and Dietary Tech.
Phoenix Senior Living
Conyers, GA
06.2020 - 05.2022
- CONCIERGE
- Provided daily check-in for 50-plus employees and visitors.
- Execution and distribution of 150-plus daily calls on a multi-line phone system.
- Provided scheduling of daily visitations, transportation, maintenance requests, and resident meal orders.
- Responsible for daily campus mail distribution.
- DIETARY TECH.
- Responsible for maintaining OSHA cleaning standards.
- Execution of meal prep, organization, packaging, and delivery for 160-plus residents.
- Assisted nursing staff with patient care in the Dementia ward.
- Assisted Activities Director with special events.
- Maintained exceptional performance in multitasking several positions throughout Covid-19 staffing shortages.
Receptionist
Aluma Panel
Cumming , GA
06.2014 - 06.2018
- Responsible for answering and distributing 200-plus phone calls daily.
- Provided product knowledge, pricing, availability, routing, and delivery schedule.
- Daily input of all credit card transactions for delivery customers to assist in account reconciliation.
- Daily execution of texts, emails, scans, faxes, and UPS to assist the Sales department with customer requests and problem resolution.
- Updated and organized over 20 years of hard copy filing for efficiency and effective storage.
Education
Associate of Arts - Music Performance
Northwestern Michigan College
Traverse City, MI09-1986
Skills
- MS WINDOWS PROFICIENT
- TYPES 40 WPM
- MULTI-LINE PHONE OPERATIONS
- CUSTOMER RELATIONS
- PROGRAM LEADERSHIP
- INDEPENDENT PROBLEM SOLVING
- STRATEGIC MANAGEMENT
- CONFLICT MANAGEMENT
Timeline
Administrative Assistant and Office Manager
Conyers Mitsubishi
03.2022 - 06.2024
Concierge and Dietary Tech.
Phoenix Senior Living
06.2020 - 05.2022
Receptionist
Aluma Panel
06.2014 - 06.2018
Associate of Arts - Music Performance
Northwestern Michigan College
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