Summary
Overview
Work History
Education
Skills
Timeline
Generic

CARRIE HARSHBARGER

Hamilton

Summary

Dedicated and highly skilled Certified Pharmacy Technician with a strong background in customer service, issue resolution, pharmacy claim processing, and healthcare operations. Proven ability to manage high work volume, de-escalate complex situations, and independently resolve escalated cases. Experienced in guiding new hires and underperforming staff through uptraining and best practice sharing. Consistently recognized for delivering exceptional service, achieving high first call resolution, and and earning positive feedback. Seeking to leverage expertise in pharmacy operations, claim resolution, and member advocacy in a Pharmacy Claims or Grievance and Appeals role.

Overview

20
20
years of professional experience

Work History

Inbound Contacts Representative

Humana/Centerwell Pharmacy
01.2018 - Current
  • Increased customer satisfaction by addressing and resolving complex issues efficiently, with a high first call resolution rate and 95% of escalated cases handled independently.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Trusted to up-train new hires and support low performers by sharing best practices, fostering team development and consistency.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.

Lead Certified

Kroger
02.2006 - 03.2018
  • Obtained and currently maintain national Pharmacy Technician Certification trough PTCB
  • Managed and trained 20+ employees during my 5 years as Lead Pharmacy Technician.
  • Spent a great deal of time communicating with insurance companies, doctor's offices, and patients.
  • Consistently and efficiently multi-tasked by entering prescriptions in data entry, submitting claims to insurance and solving insurance rejections, educating patients on auto refill, & answering multiple phone lines.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

High School Diploma -

Edgewood City Schools
Trenton, Ohio
01.2006

Skills

  • Outstanding computer literacy and the ability to multi-task and use multiple systems/programs as needed
  • Excellent communication skills, both orally and written
  • Outstanding customer service skills, both in person and over the telephone
  • Adheres to customer service procedures
  • Strong time management and organizational skills
  • Strong problem solving aptitude
  • Conflict de-escalation
  • Health plan and pharmacy benefit knowledge

Timeline

Inbound Contacts Representative

Humana/Centerwell Pharmacy
01.2018 - Current

Lead Certified

Kroger
02.2006 - 03.2018

High School Diploma -

Edgewood City Schools

Similar Profiles

CREATE PROFILE