Carrie Hawk
Chillicothe,OH
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Wendy's
Chilliocothe, Ohio
09.2022 - Current
- Ensured compliance with safety regulations and company policies.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
Guest Service Representative
Holiday Inn Express Hotel Suites
Chillicothe, OH
02.2019 - 09.2022
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
- Verified reservations by phone or in person.
- Assisted guests with check-ins and check-outs in a timely manner.
- Provided assistance to guests throughout their stay.
- Resolved guest complaints in a professional manner.
- Processed payments for room charges, taxes, and other incidentals as required.
- Maintained accurate records of all transactions within the hotel software system.
- Answered incoming calls from guests seeking reservations or general information.
- Responded promptly to inquiries regarding availability of rooms and rates.
- Performed daily cashiering duties including balancing accounts at end of shift.
- Organized special requests such as wake up calls, extra pillows, cribs.
- Promoted loyalty programs to encourage repeat business.
- Maintained cleanliness of lobby area and front desk counter.
- Handled customer complaints professionally and efficiently.
- Ensured compliance with hotel policies and procedures.
- Provided guidance to new team members on how to perform tasks correctly.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted walk-in and phone guests, determining interests and needs.
STNA
Heartland Hospice
Chillicothe, OH
05.2017 - 02.2019
- Followed infection control policies while performing job duties.
- Demonstrated respect for patient rights and privacy while providing care services.
- Assisted with meal preparation and feeding of patients who required assistance.
- Provided basic patient care, including bathing, dressing and grooming.
- Assisted patients with mobility issues in transferring from bed to wheelchair or other assistive device.
- Monitored vital signs, such as pulse rate, respiration and temperature.
- Performed routine medical tasks, such as taking blood pressure and changing dressings.
- Reported any changes in the patient's condition to the nurse on duty.
- Recorded information regarding food intake and output of patients.
- Helped maintain a clean and orderly environment throughout the facility.
- Answered call lights promptly and responded to requests for assistance from patients or family members.
- Transported patients between rooms or units as needed.
- Provided emotional support and comfort to patients when needed.
- Responded quickly during emergency situations in accordance with hospital protocols.
- Assisted nurses with treatments or procedures as directed by licensed personnel.
Education
Bachelor of Arts - Education
Shawnee State University
Portsmouth, OHAssociate of Science - Accounting
Columbus State Community College
Columbus, OHSkills
- Sales monitoring
- Employee Scheduling
- Task Delegation
- Recruiting and interviewing
- Product and service knowledge
- Operations Management
- Customer rapport
- Microsoft Office expertise
Certification
- Serv Safe Certification
References
References available upon request.
Timeline
Assistant Manager
Wendy's
09.2022 - Current
Guest Service Representative
Holiday Inn Express Hotel Suites
02.2019 - 09.2022
STNA
Heartland Hospice
05.2017 - 02.2019
Bachelor of Arts - Education
Shawnee State University
Associate of Science - Accounting
Columbus State Community College
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