Carrie Hawks
Eugene,OR
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
28
28
years of professional experience
Work History
Store Manager
La-z-boy Furniture Galleries
03.2018 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed and implemented successful staff incentive programs to motivate employees.
Visitor Services Manager
Travel Lane County
12.2016 - 03.2018
- Enhanced visitor experience by implementing effective customer service strategies and staff training programs.
- Streamlined visitor registration process, resulting in reduced wait times and increased satisfaction.
- Collaborated with marketing team to develop promotional materials for upcoming exhibits, driving higher attendance rates.
- Managed daily operations of the visitor services department, ensuring a seamless guest experience from entry to exit.
- Monitored budget expenditures, maintaining financial responsibility while delivering exceptional visitor experiences.
- Conducted regular evaluations of staff performance, providing constructive feedback and opportunities for growth within the organization.
Feature Film Producer Lucky's Treasure
Grace Alone Films, LLC
01.2016 - 12.2016
- Increased film production efficiency by streamlining pre-production processes and optimizing communication among team members.
- Secured funding for independent films by presenting compelling pitch decks to potential investors.
- Managed budgets and resources effectively, ensuring timely completion of projects within allocated funds.
- Developed strong relationships with talent agencies, resulting in the successful casting of high-profile actors for lead roles.
- Managed location scouting efforts to identify visually stunning settings that enhanced overall cinematic impact while adhering to budget constraints.
- Scheduled shoots and set up filming by communicating with talent and crew.
Feature Film Producer Camp Harlow
Grace Alone Films, LLC
01.2013 - 12.2013
- Increased film production efficiency by streamlining pre-production processes and optimizing communication among team members.
- Secured funding for independent films by presenting compelling pitch decks to potential investors.
- Managed budgets and resources effectively, ensuring timely completion of projects within allocated funds.
- Developed strong relationships with talent agencies, resulting in the successful casting of high-profile actors for lead roles.
- Oversaw post-production processes, including editing and visual effects, to ensure a seamless final product that met creative vision.
- Managed location scouting efforts to identify visually stunning settings that enhanced overall cinematic impact while adhering to budget constraints.
Customer Service Representative
Glory Bee Foods
12.2009 - 03.2011
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Feature Film Producer Saving Winston
A Few Good Samaritans
01.2010 - 12.2010
- Increased film production efficiency by streamlining pre-production processes and optimizing communication among team members.
- Secured funding for independent films by presenting compelling pitch decks to potential investors.
- Managed budgets and resources effectively, ensuring timely completion of projects within allocated funds.
- Developed strong relationships with talent agencies, resulting in the successful casting of high-profile actors for lead roles.
- Oversaw post-production processes, including editing and visual effects, to ensure a seamless final product that met creative vision.
Key Production Office Assistant Without Limits
Warner Bros.
06.1996 - 09.1996
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Proofread and edited documents for accuracy and grammar.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
Education
Bachelor of Arts - Broadcast Journalism
University of Oregon
Eugene, OR06.1995
Skills
- Payroll Management
- Budget Administration
- Store Merchandising
- Competitor Monitoring
- Operations Management
- Employee Training
- Hourly shift management
- Shift Scheduling
- Retail Inventory Management
- Team Development
- Supply Ordering
- Revenue Generation
- Talent Recruitment
- POS Systems
- Personnel development
- Goals and performance
- Store Opening and Closing
- Security System Monitoring
- Sales expertise
- Team Leadership
- Staff Management
- Leading Staff Meetings
- Leadership Development
- Sales Coaching
- Cash Management
Timeline
Store Manager
La-z-boy Furniture Galleries
03.2018 - Current
Visitor Services Manager
Travel Lane County
12.2016 - 03.2018
Feature Film Producer Lucky's Treasure
Grace Alone Films, LLC
01.2016 - 12.2016
Feature Film Producer Camp Harlow
Grace Alone Films, LLC
01.2013 - 12.2013
Feature Film Producer Saving Winston
A Few Good Samaritans
01.2010 - 12.2010
Customer Service Representative
Glory Bee Foods
12.2009 - 03.2011
Key Production Office Assistant Without Limits
Warner Bros.
06.1996 - 09.1996
Bachelor of Arts - Broadcast Journalism
University of Oregon
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