Carrie Hazel

Assessed dogs and cats for their appropriateness for adoption, foster, or rescue placement

Developed and monitored behavior rehabilitation plans for volunteers to implement

Provided pre and post adoption recommendations and behavioral support

Managed members only dog park including assessing dogs for their appropriateness for membership

Assessed dogs for their appropriateness for adoption by administering a variety of behavioral tests, including the SAFR test and Meet Your Match and document in detail the results of these tests

Recommended behavioral modification programs or foster placements for those animals needing additional care

Wrote detailed biographies that highlighted an animal’s positive characteristics, suggesting best placements, as well as outlining any behavioral issues or needs

Promoted adoptable animals by placing photos and biographies on the BHS website as well as utilizing several types of social media such as Facebook, PetFinder, RescueGroups.org, etc

Spoke with adopters to determine if a particular animal was a good fit for them, and gave training and behavioral modification assistance and recommendations

Provided follow-up assistance to adopters experiencing behavioral issues via phone and email

Directly supervised 5 paid staff members, 5-10 court workers and 5-20 volunteers

Scheduled staff members, ensuring that breaks and lunches were taken and provided coverage for absent employees

Hired employees as necessary

Trained new employees and volunteers and developed current employees

Handled customer complaints in person and via phone/email

Created policies and procedures to improve customer service, traffic flow, rate and quality of adoptions, volunteer assistance and intake

Created written training handouts, Adoption applications, intake forms and customer feedback forms

Did animal intakes, providing cursory physical examinations, administering vaccinations, and performing blood draws

Documented animal’s physical and behavioral condition

Created an entirely new adoptions process that incorporated appointments and counseling to best match adopters to appropriate animals

Spoke with the media on several occasions including television, print and online news to discuss shelter policies and animal care tips.

Captured and removed stray, wild, uncontrolled, or abused animals from undesirable conditions

Examined animal licenses, and inspected establishments housing animals and private residences for compliance with laws

Examined animals for injuries or malnutrition, and arranged for any necessary medical treatment

Investigated reports of animal attacks or animal cruelty, interviewed witnesses, collected evidence, and wrote reports

Followed up on all cases to ensure that appropriate changes had been made and adequate animal care has been provided

Issued warnings or citations in connection with animal-related offenses, or contacted police to report violations and request arrests

Wrote reports of activities, and maintained files of impoundments and dispositions of animals

Answered inquiries from the public concerning animal control operations

Educated the public about animal welfare, and animal control laws and regulations

Prepared for prosecutions related to animal treatment, and gave evidence in court.

Received and did intake of animals at the front desk

Worked with the public to provide quality customer service in a fast paced and highly stressful environment

Liaised with Animal Control Officers to coordinate intake of their animals, provided follow up for animals under quarantine/investigation, and provided detailed data entry

Worked with the public to assist in finding lost pets, including taking tours of facility, explaining Hayden Bill holding times and providing access to resources that will assist clients to find lost animals

Provided follow up for animals coming into the shelter with microchips and/or tags

Counseled owners of animals in regards to having their animals euthanized, surrendering of animals, and worked to keep problem animals in the home as opposed to surrendering

Administered behavior tests for dogs, cats, rabbits and rodents

Made determinations as to the adoptability of animals

Administered cursory health evaluations for dogs, cats, rabbits and rodents

Including, but not limited to checking of heart and lungs, drawing blood for basic tests, administering vaccines and deworming treatments, and troubleshooting any potential injuries or illnesses

Assisted kennel attendants during the euthanasia process by holding animals so that the lethal injection could be administered

Assisted with decapitation of animals being tested for rabies

Supervised employees on a shift (team leader) basis

Ensured that regular breaks were taken, that work was distributed evenly and that tasks were completed in a timely fashion.

First line of contact for current and potential customers

Managed multiple simultaneous schedules for lessons, day camps and group rides

Bookkeeping, purchasing, and inventory management

Handled Shipping and Receiving for Cooper-Garrod Wine

Supervised Paid and Volunteer staff on a shift-basis

Provided crisis management and resolution between members of staff as well as handled customer complaints

Cared for a rent string of 50+ horses including cleaning of enclosures, feeding, exercising, riding and providing some vet care.