Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
Medical AssistantWork Type
Full TimeLocation Preference
On-SiteLocation: Norman, OK, USOklahoma City and surrounding areas
Open to relocation: No
Open To Work
Carrie Henry
Medical Assistant
Norman,OK
Work Preference
Summary
Dedicated professional seeking to transition into a Medical Clinical Administrative Assistant role, with a strong passion for enhancing patient care and well-being. Committed to leveraging organizational skills and attention to detail to support healthcare operations effectively. Demonstrates a proactive approach to problem-solving and a genuine desire to contribute positively to patient experiences in a clinical environment. Prepared to embrace new challenges and collaborate with healthcare teams to ensure optimal administrative support.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
Insurance Solutions Specialist
Nextep
03.2019 - 05.2020
- Served as a primary point of contact for individuals navigating complex benefits and health-related concerns.
- Reviewed and maintained sensitive documentation with strict adherence to HIPAA and regulatory standards.
- Communicated clearly and compassionately with clients experiencing high levels of stress.
- Coordinated with multiple departments to resolve issues efficiently and accurately.
- Maintained organized electronic records and met strict deadlines in a fast-paced environment.
Auto Property Claims Consultant
Farmers Insurance Group
01.2015 - 03.2019
- Communicated daily with individuals regarding claim status, documentation needs, and next steps.
- Maintained detailed electronic records while ensuring accuracy and compliance.
- Educated individuals on procedures and expectations using clear, calm communication.
- Managed a high-volume caseload while meeting quality, time, and documentation standards.
- Collaborated with team members to improve workflow efficiency and service delivery.
Office Representative (Multiple Roles)
Farmers Insurance Group
01.2008 - 01.2015
- Coordinated appointments, inspections, and follow-up communications.
- Reviewed documentation for accuracy and compliance with company standards.
- Communicated with clients, vendors, and professionals while maintaining confidentiality.
- Assisted in resolving disputes with professionalism, discretion, and empathy.
Insurance Specialist
State Farm Fire & Casualty Co.
04.2003 - 01.2008
- Assisted individuals with completing applications, paperwork, and required documentation.
- Maintained confidential records and sensitive personal information.
- Conducted in-person visits and inspections while providing education and reassurance.
Education
Medical Assistant Certificate -
Francis Tuttle Technology Center
Oklahoma City, OK12-2025
Bachelor of Business Administration (BBA) - Management in Business & Ethics
Mid-America Christian University
Oklahoma City, OK01-2007
Skills
- Customer Communication & Emotional Support
- HIPAA Compliance & Confidentiality
- Documentation & Record Accuracy
- Appointment Coordination & Management of Production guidelines
- Insurance Verification & Benefits Explanation
- Attention to Detail in Regulated Environments
- Time Management in Fast-Paced Settings
- Professional Written & Verbal Communication
- Team Collaboration & Dependability
- Conflict De-escalation & Compassionate Care
- Microsoft Word & Excel
- Data entry
- Time management
- Problem-solving
- Multitasking Abilities
Certification
- Certified Clinical Medical Assistant (CCMA)- 02/26-02/28
- BLS Certification-08/25-08/27
PROFESSIONAL STRENGTHS
- Compassionate and patient-focused approach
- Highly reliable and punctual
- Strong attention to detail and accuracy
- Quick learner with new systems and procedures
- Positive attitude and team-oriented mindset
Accomplishments
- Conflict Resolution - Successful in handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Client Needs- Assisted clients with navigating complex benefits and health-related concerns
- Compliance- Maintained sensitive documentation with strict adherence to HIPAA and regulatory standards.
- Adherence to Organization and file Management Protocols- Maintained organized electronic records, meeting strict deadlines in a fast-paced environment.
- Communication-Educated individuals on procedures and expectations using clear, calm communication.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Insurance Solutions Specialist
Nextep
03.2019 - 05.2020
Auto Property Claims Consultant
Farmers Insurance Group
01.2015 - 03.2019
Office Representative (Multiple Roles)
Farmers Insurance Group
01.2008 - 01.2015
Insurance Specialist
State Farm Fire & Casualty Co.
04.2003 - 01.2008
Bachelor of Business Administration (BBA) - Management in Business & Ethics
Mid-America Christian University
Medical Assistant Certificate -
Francis Tuttle Technology Center