Carrie Hollon
Van
Summary
Dedicated healthcare professional with a strong background in providing exceptional administrative support in medical settings. Expertise in managing high-volume patient interactions while ensuring accurate and timely documentation reflects a commitment to operational excellence. Dependable team player focused on optimizing workflows and adaptable to the evolving needs of fast-paced environments. Proficient in electronic health records management and fostering effective communication, contributing to improved healthcare delivery.
Overview
13
13
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veteran's Affairs
12.2021 - Current
- Company Overview: This is a federal job
- Coordinates with the patient care team to review the clinic utilization, ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. Extensive proficiency in medical terminology and comprehensive understanding of various clinical workflow processes. Monitoring pre-appointment requirements to assure readiness for patient visit/procedure. Evaluating patient information and clinic schedule lists to determine whether patient is establishes and eligible for care. Develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies. Manages incoming and outgoing telephone and electronic communications, including screening, forwarding, and responding as appropriate. Provides information regarding patient eligibility for services, availability of appointments, and procedures for scheduling or modifying appointments, while addressing related inquiries professionally. Proficiency in organizing workflows, establishing task priorities, and delegating responsibilities to ensure the timely achievement of objective while adapting operational processes as needed to align with team goals and patient care requirements. This includes follow-up on unresolved issues to promote efficient completion. Ensures all interactions are properly documented, addressed, and closed within their designated scope to ensure accurate workload tracking.
- Supervisor: Travis Jones (972-809-9445)
- Okay to contact this Supervisor: Yes
Medical Support Assistant - Orthopedics
U.S. Army Medical Command
01.2018 - 12.2021
- Company Overview: This is a federal job
- Responsible for executing administrative functions associated with the inbound processing (reception), ongoing patient care coordination, and outbound processing (discharge) of outpatients, their families/caregivers, and visitors. Serves as the primary point of contact for patients and visitors via in-person interaction or telephone communication. Performs a range of clerical and administrative tasks to facilitate patient care operations across multiple outpatient clinics within the hospital. Oversees and supervises the management of patient appointment scheduling within the clinic/practice to optimize operational efficiency. Verifies patient eligibility for healthcare services by liaising with the Patient Administration department. Ensures the integrity and compliance of all patient records, both electronic and paper-based, by verifying that each entry includes accurate patient identification and healthcare provider credentials in accordance with regulatory standards. Addresses grievances of a localized administrative scope and escalates complaints to designated authorities as appropriate. Composes standard correspondence, progress updates, medical documentation, memoranda, and statistical reports utilizing diverse automation platforms and software applications.
- Supervisor: Michael Herring (254-553-0832)
- Okay to contact this Supervisor: Yes
Front Office Assistant/ Reception
Metroplex Clinic Physicians Podiatry
01.2017 - 01.2018
- Responsible for all front office duties; answering the telephone, scheduling patients, handling of patient charts, and mailings. Types reports and correspondence, maintain patient files, documenting all actions in a computer file and on ledger cards, maintain a good stock of forms for the office, send patient correspondence, verify patient insurance coverage, act as a liaison between the Doctor's, patients and phone calls. Effectively and efficiently perform all office collections and reconcile daily collections, balancing cash drawer, reconciling daily balances and receipts, and all pertinent daily bookkeeping. Prepare bank deposits and day sheets with the Doctors verification. Familiar with Athena, Microsoft, filing systems, multi phone line, facsimile, medi-soft, proficient in keyboarding and data entry. Schedule patient appointments and follow-up on patients who cancel or fail to keep appointments. Greet patients, assist patients ensuring all pertinent data is documented relative to the performance of the position. Process all necessary referral and authorization requests for appointments and procedures. Process all orders for imaging , prescription and referrals. Follow up on all out bound sources and keep record of all current patient treatment. Process all patients payments and billing inquires. Assist with Insurance contracting and processing.
- Supervisor: Dr. Roderick Hurst (254-519-3338)
- Okay to contact this Supervisor: Yes
DOFI / Benefits Specialist
Spectrum Rehabilitation
04.2013 - 10.2015
- Answering incoming telephone calls, scheduling patient appointments, managing patient records, and handling mail correspondence. Preparing reports and written communications, maintaining accurate and organized patient files, documenting all actions in electronic systems and ledger cards. Ensuring an adequate inventory of office forms, sending out patient correspondence, verifying patient insurance coverage, and serving as a liaison between physicians, patients, and callers. Accurately and efficiently manage all office collections, including reconciling daily transactions, balancing cash drawers, and maintaining comprehensive daily bookkeeping records. Prepare bank deposits and day sheets for review and verification. Responsible for overseeing three locations, including one main facility and two satellite sites.
- Supervisor: Angela Gilpin (719-444-0381)
- Okay to contact this Supervisor: Yes
Customer Service Rep - In bound Calls
United Healthcare Military and Veterans
02.2013 - 04.2013
- Handle and resolve complex customer inquiries via phone, including providing information on benefits and eligibility, addressing billing and payment concerns, processing customer material requests, managing physician assignments, obtaining authorizations for treatment, and explaining Explanation of Benefits (EOB) statements.
- Supervisor: Terra (800) 328-5979
- Okay to contact this Supervisor: Yes
Education
Technical or occupational certificate - Medical Administration Assistant
Everest College
Colorado Springs, CO10.2012
High school diploma or equivalent - General Studies, Business
Community Prepatory School
Colorado Springs, CO05.2006
Skills
- Effective communication
- Skilled in resolving disputes
- Patient care coordination
- EHR system management
- Team development
- Critical thinking
- Scheduling management
- Medical terminology proficiency
Affiliations
None - None
Languages
English
Spoken Advanced
Written Advanced
Read Advanced
Timeline
Advanced Medical Support Assistant
Department of Veteran's Affairs
12.2021 - Current
Medical Support Assistant - Orthopedics
U.S. Army Medical Command
01.2018 - 12.2021
Front Office Assistant/ Reception
Metroplex Clinic Physicians Podiatry
01.2017 - 01.2018
DOFI / Benefits Specialist
Spectrum Rehabilitation
04.2013 - 10.2015
Customer Service Rep - In bound Calls
United Healthcare Military and Veterans
02.2013 - 04.2013
High school diploma or equivalent - General Studies, Business
Community Prepatory School
Technical or occupational certificate - Medical Administration Assistant
Everest College
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