Carrie Howell
Decatur,TN
Summary
Seasoned Certified Pharmacy Technician with years of experience, strong leadership skills, and leadership experience. Pharmacy operations, and customer service skills. Great problem solving skills. Expert in fast-paced, high-volume settings. Seeking to leverage background and success to the next career step pursuing this supervisor role.
Overview
10
10
years of professional experience
Work History
Associate Clinical Pharmacy Analyst
Blue Cross Blue Shield TN
06.2022 - Current
- Coordinate with Pharmacy Benefits Manager and other external vendors to facilitate operational processes and problem resolution
- Researching and responding to questions and requests from various business partners
- Document and maintain processes and procedures for day-to-day management of vendor services
- Assisting senior operations analysts as needed
- Assist with leading team in daily tasks
- Building schedule for team members
- Running Reports for team
- Mentored teammates on team on different daily tasks
- Learned how to handle conflict and resolve matters within team as supervising role
- Wide knowledge of Medicare part D and prior authorization process
- Evolved in helping outside vendors within house rejections, overrides, and resolved issues
- Lead many team training sessions
- Lead groups seasons to give information about CDA team and daily operations
- Assisted in program transition to new PBM
- Lead training sessions for new PBM operations for team
- Created job aids for new PBM system
- Help lead and test functionality of new PBM in CET environment
- Collaborated with Commercial team to help with PBM transition
- Compartmentalize and produce best solution possible.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Collaborated with other leaders to update policies and procedures for effective pharmacy management.
CDA TEAM CERTIFIED PHARMACY TECHNICIAN
BLUE CROSS BLUE SHIELD TN
02.2020 - 06.2022
- Fielded incoming calls, answered questions internally and externally and transferred calls internally when needed
- Research claims submitted by pharmacy for rejections and overrides
- Helping internally and externally with pharmacy issues and rejections
- Work multiple intakes for RX 411 which is inquiry box for CDA team authorizations that need to be loaded or updated
- Also has problems/questions for Copay issues and grievances
- Running reports for various sources
- built multiple reports including Excel reports, Pivot tables, Fail fax reports, 7x reports, WIP reports
- Work fax intake inputting case request for medication Coverage Determinations, and
- Appeals
- Work Effectuation corrections correct/upload overrides for claims to pay for members medications
- Call and speak to members on cases determination letters will not meet Tat time
- Pay close attention daily to cases with close tat times to ensure do not miss them.
CUSTOMER SERVICE REPRESENTATIVE
REDMAPLE SPORTSWARE
10.2013 - 02.2020
- Maintained excellent customer satisfaction through polite calm demeanor. Recommended products and services to suit customer needs
- Handled customer inquiries and suggestions courteously and professionally.
- Provided order tracking information and resolved issues when needed. Received reviewed and entered Customer orders timely
- Responded to customer requests for products, services, and company information.
- This was prn job I assisted during company busy season every year
- Trained staff on operating procedures and company services.
- Investigated and resolved accounting, service and delivery concerns.
- Increased efficiency and team productivity by promoting operational best practices.
- Cross-trained and provided backup support for organizational leadership.
- help with leadership with warehouse operations and team members
- leading warehouse team by maintaining daily shipping log
- Leading team when shipments would come in and insure it was counted in and put in correctly
- Also help to insure we had proper coverage at warehouse
CERTIFIED PHARMACY TECHNICIAN
WIL-SAV DRUGS
12.2016 - 09.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Entered patient and medication information into computer to generate prescriptions labels
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages
- Compiled customer demographic allergy and medical history background
- Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency
- Communicated directly with doctors offices via telephone, fax and email.
- Collected co-payments or full payments from customers.
- Executed opening and closing duties, including cleaning, counting down cash register
- Thoroughly inspected medications to determine accuracy of identities, strengths, and purities
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Researched customer health insurance plans to provide prescription authorizations and efficient patient care
- Worked with insurance companies to process claims, resolve problems, and obtain payments
- Filled and processed prescriptions to ensure prompt and efficient patient care
- Processed prescription transfer requests from competitors
- Support Director of Pharmacy by guiding daily pharmacy technician operations.
- helped back up lead Pharmacy techs in daily operations
- helped delegate who would do what task and help with work load balance for techs
- help run pharmacy and help other employees with problems and issues that needed to be resolved
- Ensure other pharmacy technicians have resources and training necessary to perform their jobs effectively.
- I was also responsible for supervising, mentoring and training team members and to contribute towards development reviews for pharmacy team members if requested by Pharmacist Manager or Senior Management team.
PHARMACY TECHNICIAN
WALGREENS
10.2014 - 10.2015
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Set up and modified patient profiles to include current medications and insurance details.
- Managed opening and closing duties for pharmacy.
- Support Director of Pharmacy by guiding daily pharmacy technician operations.
- Ensure other pharmacy technicians have resources and training necessary to perform their jobs effectively.
- Was responsible for supervising, mentoring and training team members and to contribute towards development reviews for pharmacy team members if requested by Pharmacist Manager or Senior Management team.
- Coach and support team members
Education
HIGH SCHOOL DIPLOMA -
Rhea County High School
Evansville, TNSome College (No Degree) - Pharmacy Technology Program Certification
Chattanooga State Community College
Chattanooga, TNSkills
- Strong positive Leadership skills
- Proficiency In MS word, Excel, PowerPoint, Pivot tables
- Detail-oriented
- Pharmacy operations
- Quality Assurance Controls
- Problem-solving skills
- Medicare knowledge
- Conflict Resolution ability
- In-depth Pharmacy Knowledge
- Excellent Multi-Tasker
- Great Time Management skills
Timeline
Associate Clinical Pharmacy Analyst
Blue Cross Blue Shield TN
06.2022 - Current
CDA TEAM CERTIFIED PHARMACY TECHNICIAN
BLUE CROSS BLUE SHIELD TN
02.2020 - 06.2022
CERTIFIED PHARMACY TECHNICIAN
WIL-SAV DRUGS
12.2016 - 09.2018
PHARMACY TECHNICIAN
WALGREENS
10.2014 - 10.2015
CUSTOMER SERVICE REPRESENTATIVE
REDMAPLE SPORTSWARE
10.2013 - 02.2020
HIGH SCHOOL DIPLOMA -
Rhea County High School
Some College (No Degree) - Pharmacy Technology Program Certification
Chattanooga State Community College
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