Carrie Hurst
Operations Manager
Maynard,Massachusetts
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Hospitality industry. Solid team player, energetic and results-oriented. Proven skills in establishing and maintaining lasting relationships with clients. Accomplished in providing unsurpassed support to demanding customers. Motivated to maintain customer satisfaction, surpassing expectations and contribute to company success.
Overview
1
1
Certification
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Retail Operations Manager
Sodexo Food Service
Andover, MA
02.2018 - 08.2019
- Effectively coordinated daily operations of two cafes, identifying where processes, equipment or methods should be changed resulting in greater productivity and higher level of customer satisfaction.
- Working closely with General Manager to ensure timely completion of administrative duties such as payroll, billing and invoice/order reconciliation.
- Monitoring sales and customer feedback identifying opportunities to increase revenue and client satisfaction. Following trends to streamline inventory to cater to clients needs.
- Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity.
- Supporting staff with direction and opportunity to develop their skills to promote within company.
- Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
- Managed cafe servicing 250 plus customers daily
Catering Manager
Sodexo At Shire Pharmaceuticals
Lexington, MA
07.2016 - 02.2018
- Working closely with Executive Chef and team members meeting with clients to understand vision and desire for events, successfully organizing and executing events over 750,00 annually.
- Coordinating travel for outside catering and ensuring timely and accurate deliveries of 20 plus orders daily, and accommodating any last minute requests.
- Training new and current team members ensuring all are well versed in regards to clients requirements and expectations, setting and enforcing performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Established and maintained high quality standards and client satisfaction resulting in strong base of new and existing clients.
- Conducting monthly food safety audits keeping facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Restaurant Manager
Zaftigs Delicatessen
Natick, MA
02.2011 - 10.2015
- Monitored compliance with health and fire regulations regarding food preparations, serving and building maintenance in dining facility.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service. Encouraging feedback from customers to implement positive changes within restaurant.
- Accessing staffing needs and hiring new team members as necessary. Scheduling front of house team members to maintain adequate staffing and minimize overtime.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Performed variety of administrative duties such as reconciling cash drawers and bank deposits, monthly inventory and invoice reconciliation.
- Managed between 250 to 500 customers daily
- Identified team weak points and implemented corrective actions to resolve concerns
Bar Manager
Jo JO's Bar & Grill
Maynard, Massachusetts
07.2010 - 07.2011
- Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
- Decreased waste, following strict recipes and drink measurement protocol. Conducting weekly pour tests to ensure cost control and over pouring.
- Conducted weekly inventory and ordering keeping alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations and resolving issues. Making sure to adhere to safe and responsible liquor service guidelines.
- Poured and prepared mixed drinks for over 200 plus customers daily.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events
Education
High School Diploma -
Northampton High School
Northampton, MA 09.1987 - 06.1991
Skills
Effective leader
Relationship building
Staff training/development
Coaching and mentoring
Delegation
Adherence to high customer service standards
Cash Handling
Microsoft Outlook, Word and Excel
Customer Relations
Customer-focused
Exceptional interpersonal communication
Excellent time management skills
Certification
Serve Safe Manager food service
Timeline
Serve Safe Manager food service
08-2021
Retail Operations Manager
Sodexo Food Service
02.2018 - 08.2019
Catering Manager
Sodexo At Shire Pharmaceuticals
07.2016 - 02.2018
Restaurant Manager
Zaftigs Delicatessen
02.2011 - 10.2015
Bar Manager
Jo JO's Bar & Grill
07.2010 - 07.2011
High School Diploma -
Northampton High School
09.1987 - 06.1991