Carrie James
St Louis,MO
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
14
14
years of professional experience
Work History
Mail Processing Clerk
BJC Hospital
11.2023 - 09.2024
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
- Coordinated with team members to manage heavy workloads, ensuring timely completion of all assigned tasks while maintaining high-quality standards.
- Operated mail processing equipment proficiently, minimizing downtime due to malfunctions or user error.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Provided excellent customer service while assisting walk-in clients with mailing needs and addressing their concerns professionally.
Mail Clerk
USPS
12.2018 - 11.2023
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Labeled packages with clear, correct information to reduce mailing errors.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Provided exceptional customer service by courteously and professionally addressing questions or concerns from staff members regarding mail services.
- Demonstrated excellent attention to detail while inspecting packages for damage or improper labeling before sending them out for delivery.
Supply Administration Operation Specialist
Fed Ex Ground
10.2010 - 12.2018
- Negotiated favorable contracts with suppliers, securing high-quality products at competitive prices.
- Improved forecasting accuracy, allowing for better inventory planning and reduced stockouts.
- Optimized warehouse organization for improved productivity and easier access to materials.
- Created comprehensive reports on supply chain performance metrics, enabling informed decision-making by senior management.
- Reduced order processing time with streamlined documentation procedures, resulting in faster delivery times.
- Coordinated emergency shipments during critical situations to minimize downtime within production facilities.
- Enhanced customer satisfaction by resolving issues promptly and providing accurate information on product availability.
Education
High School Diploma -
Berkley High School
St Louis, MO05-2000
Skills
- Problem-solving skills
- Accuracy and Precision
- Workplace Safety
- Work independently
- Customer Service
- Clerical processing
- Service-oriented
- Office Administration
Timeline
Mail Processing Clerk
BJC Hospital
11.2023 - 09.2024
Mail Clerk
USPS
12.2018 - 11.2023
Supply Administration Operation Specialist
Fed Ex Ground
10.2010 - 12.2018
High School Diploma -
Berkley High School
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