Carrie Johnson

Front desk reception for walk in and phone calls. Work with customer to resolve equipment, supplies or order issues. Verify insurance, advise customer of order status. Accepted payment for copays and balances due.

• Adhered to strict HIPAA guidelines to protect patient privacy.
• Coordinated patient scheduling, and payments for billing.
• Checked patient insurance, demographic and health history to keep information current.
• Used computerized data management systems to organize datasets and coordinate care details for large patient bases.

Screened and assisted self pay patients for assistance with qualifying for government and county coverages as well as the hospital charity program.

Data entry of all pertinent demographic information for new and current patients. Verified insurance coverages. Updated daily correction charges for daily counts. Filed and assisted co-workers with various jobs as needed.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed multi-line phone system and pleasantly greeted patients.
• Checked patient insurance, demographic and health history to keep information current.
• Organized paperwork such as charts and reports for office and patient needs.
• Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
• Completed patient referrals to other medical specialists.
• Supported office staff and operational requirements with administrative tasks.

Registered patients for lab, radiology, and day surgeries.

Verified insurance, collected payments and assisted with billing inquiries.

Verified accuracy of orders before forwarding to scheduling dept.

• Helped large volume of patinets every day with positive attitude and focus on customer satisfaction.
• Provided primary customer support to internal and external patients.
• Assisted patient with registering for scheduled procedures,
• Verified coverages and completed estimates, advising patient of potential cost.

• Checked loads to identify contents and unauthorized or highly regulated materials.
• Reported discrepancies and shortages to Supervisors to help keep line on-track.
• Weighed and measured aggregate materials and updated records with collected data.
• Compiled data on daily collections, billings, and receipts to assist with financial recordkeeping.
• Conferred with customers to handle issues and orders related to materials and services related to operations.
• Carried out day-day-day duties accurately and efficiently.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

• Checked loads to identify contents and unauthorized or highly regulated materials.
• Reported discrepancies and shortages to Supervisors to help keep line on-track.
• Weighed and measured aggregate materials and updated records with collected data.
• Compiled data on daily collections, billings, and receipts to assist with financial recordkeeping.
• Conferred with customers to handle issues and orders related to materials and services related to operations.
• Carried out day-day-day duties accurately and efficiently.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

• Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
• Questioned callers to determine nature of problems and locations to direct type of response needed.
• Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
• Received numerous 911 and non-emergency calls to dispatch calls to appropriate agencies and officers on duty.

• Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
• Questioned callers to determine nature of problems and locations to direct type of response needed.
• Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
• Received numerous 911 and non-emergency calls to dispatch calls to appropriate agencies and officers on duty.

• Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
• Questioned callers to determine nature of problems and locations to direct type of response needed.
• Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
• Received numerous 911 and non-emergency calls to dispatch calls to appropriate agencies and officers on duty.