Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
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Carrie Johnson

Carrie Johnson

Midland,MI

Summary

Adaptable professional with 30+ years of experience and a proven knowledge of customer service, customer communications, a large health care system and multi-site call center management, compliance experience with onboarding and quality control. Aiming to leverage my skills to successfully fill the role at your company.

Overview

16
16
years of professional experience

Work History

SWITCHBOARD OPERATOR

MyMichigan Health
Midland, MI
09.2021 - 04.2022
  • Answer all calls for an entire health system
  • Coordinate internal and external calls
  • Maintain a positive and friendly experience for callers; public, doctors and staff
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.

SURGICAL LOBBY RECEPTION

MyMichigan Health
Midland, MI
08.2011 - 04.2022
  • Maintain a calm and peaceful setting for Support Persons of surgical patients
  • Manage all communication during the surgical process (between Support Persons and nurses and doctors
  • Handle a fast-paced desk with 3 phones and 2 departments
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Resolved problems, improved operations and provided exceptional service.
  • Cultivated interpersonal skills by building positive relationships with others.

Quality Control Specialist

Triage Staffing Inc.
Omaha, NE
08.2023 - 03.2024
  • Performed detailed inspections of expired or expiring items, ensuring they met the required standards.
  • Created and maintained quality control documentation.
  • Monitored production processes to identify potential areas of improvement.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Applied effective time management techniques to meet tight deadlines.

Onboarding Specialist

Triage Staffing Inc.
Omaha, NE
04.2022 - 08.2023
  • Specialized in and implemented onboarding plans for new employees.
  • Assisted in all compliance certifications, health items, verifications, and other documents related to onboarding processes.

ASSISTANT MANAGER/BARISTA

Journeys Coffeehouse
Midland, MI
04.2008 - 12.2011
  • Customer Service and maintaining a clean and pleasant atmosphere for guests
  • Managing the employee and entertainment schedules
  • Responsible for all bank deposits

Education

Completed coursework towards Criminal Justice General -

DELTA COLLEGE
06.1998

Skills

  • Excellent customer service and interpersonal skills
  • Compliance Verification
  • Production Optimization

Personal Information

Faith. Family. Career.

References

  • DIANA BUTLER, Owner, Next Door Photos, (989) 600-4537, Butlerdianam@gmail.com, Former Manager
  • TRICIA RUTHERFORD, Director Of Recruiting, Strategic Recruiting Services, (989) 891-7423, Trutherford@strategicrecruiting.net, Friend
  • STEPHANIE DEPREST, Compliance / Onboarding Specialist, Triage, (989) 430-4117, Stephaniedeprest@gmail.com, Friend

Timeline

Quality Control Specialist

Triage Staffing Inc.
08.2023 - 03.2024

Onboarding Specialist

Triage Staffing Inc.
04.2022 - 08.2023

SWITCHBOARD OPERATOR

MyMichigan Health
09.2021 - 04.2022

SURGICAL LOBBY RECEPTION

MyMichigan Health
08.2011 - 04.2022

ASSISTANT MANAGER/BARISTA

Journeys Coffeehouse
04.2008 - 12.2011

Completed coursework towards Criminal Justice General -

DELTA COLLEGE

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Carrie Johnson