Carrie Johnson

Dependable professional with multiple job titles experienced, such as: Patient Access Coordinator, Imaging Assistant, Clinical Documentation Management, and Health Information Management Specialists in coordinating patient care and optimizing clinical processes. Known for collaborative approach and ability to adapt evolving healthcare needs, ensuring seamless team operations.

Skilled at analyzing clinical information to identify areas with in the patients chart for potential gaps, missing information, and obtain clarification of principal diagnosis, correct protocol is achieved during imaging procedure, co-morbidities, while identifying areas of improvement and ensuring complaisance with internal and external standards.

Proving correct and accurate review of patients chart to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.

• Overseeing daily operations and performing routine clerical duties in support of diagnostic imaging while verifying patient’s orders are signed, correct diagnoses codes, cpt code/authorization have been obtained prior to day of patients’ exam.
• Types notes in the patient chart regarding patient arrival times, orders status and pending order, if orders are authorized.
• Maintain communication and cooperation with radiologist and all modalities regarding pending orders, scheduling conflict, and any delay for the patient’s exam to begin on a timely manner.
• Ensuring compliance with HIPAA forms are scanned into patient chart and record changes to patient information.
• Records changes (date, status code) for canceled/rescheduled appointments on all appropriate paperwork.
• Providing exceptional communication with referring physician office to obtain orders or changed order for that patient to be able to process with their exam.
• Responsible for mailing daily mammogram reminder letters and mammogram patients results for previous exam.
• Checks fax machine routinely for pending orders, files them in the appropriate place.
• Provide routine information to callers and patients in a courteous and helpful fashion.
• Upload incoming patient CD from prior exams into Lila.
• Call and inform patients who need to prep for their upcoming exam.
• Demonstrate courtesy and respect towards all patients and visitors before, during and after exam process is complete.
• Scans physician orders, patient questionnaire, 3D Mammo sheet, release of medical information form and HIPAA privacy form and makes it part of the patient's permanent medical records.
• Call day before patient exam: reminder and prep all patients.
• Properly cancel patients off schedule and inform scheduler to reschedule patient.

• Basic Life Support Certificate (BLS) - American Heart Association or Red Cross.