Summary
Overview
Work History
Education
Skills
Timeline
References
References
Generic

Carrie Jo Young

Gardner,ND

Summary

Ability to cold call effectively for fundraising efforts Exercised strong communication skills Developed customer service and an unwavering positive attitude Ability to effectively collaborate with a wide range of co-workers Possess non-profit experience and a strong understanding of the importance of fundraising cashier skills Nearly two years of hands-on-experience as a cashier Skilled in using POS (point of Sales) touch screen register and handling cash, checks and credit cards Possess in depth knowledge of cost control Maintain health and safety standards; mopped floors and cleaned bathrooms Proficient in stocking and rotating retail items Treated customers with professionalism CHILD CARE SKILLS Caring for and supervision of a child or children, usually from age six weeks to age thirteen Ability to provide affection and security Excellent knowledge of meeting the physical needs of babies and toddlers alike Exceptional ability to work calmly in a stressful situation Ensure cleanliness of the premises Supervise children and engage them in age appropriate activities

Overview

15
15
years of professional experience

Work History

Benefits Implementation Specialist

Wex Inc.
Fargo, ND
11.2020 - Current
  • Maintained detailed records of all changes made during the implementation process.
  • Implemented customizations according to customer specifications while adhering to established coding standards.
  • Created comprehensive user documentation outlining processes, procedures, and troubleshooting techniques.
  • Assisted in resolving escalated customer issues related to software implementations.
  • Established communication protocols with customers related to implementation timeline expectations.
  • Coordinated with sales teams to identify new implementation opportunities.

Customer Service

Blue Cross Blue Shield of North Dakota
Fargo, ND
04.2019 - 11.2020
  • Processed customers' orders over the phone and provided follow-up services to ensure satisfaction with products or services.
  • Assisted other team members when needed during peak hours of business operations.
  • Ensured compliance with applicable laws and regulations related to customer service activities.
  • Collaborated with other departments within the organization when necessary.
  • Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
  • Researched required information using available resources.
  • Performed call backs to customers as necessary for further assistance or clarification on inquiry topics.
  • Followed up with customers to ensure their requests were addressed properly.
  • Utilized computer technology to handle high volume of calls in a timely manner.
  • Trained new claims adjusters on company policies, procedures, and best practices in claims handling.
  • Rejected or approved claims.
  • Maintained accurate records of all claims processed.
  • Provided consulting advice and recommendations in support of claims evaluation, investigation, and assessment for various claims-related departments.

Housekeeper

My Place Hotels
Fargo, ND
11.2018 - 12.2018
  • Sanitized all areas of the hotel lobby and public restrooms.
  • Organized closets with hangers for guests' clothing items.
  • Provided information about hotel services upon request from guests.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Changed bed linens and towels, tidied up rooms.
  • Scrubbed kitchen appliances, countertops and fixtures.
  • Maintained a clean linen closet by folding sheets neatly on shelves.
  • Disinfected telephones, light switches and other frequently touched objects.

Scherling Photography

Customer Service Rep
Fargo, ND
07.2018 - 10.2018
  • Produce high quality prints from digital files using specialist printers.
  • Archive digital images according to established standards.
  • Troubleshoot any problems with photographic equipment or processes.
  • Printed and packaged requests, contacted customers regarding order availability and personally completed transactions with customers.

Classroom Assistant

YMCA
Fargo, ND
10.2017 - 08.2018
  • Developed positive relationships with parents through communication about their child's daily activities.
  • Developed lesson plans based on the interests of each group of children that incorporated fun activities into learning experiences.
  • Provided supervision and care to young children ranging from infants to pre-school age.
  • Followed all state regulations pertaining to childcare facilities including sanitizing materials after use by multiple children.
  • Assessed individual needs of children regarding emotional stability, physical health and mental capacities.
  • Participated in professional development opportunities related to childcare best practices.
  • Maintained classroom cleanliness by tidying up toys, wiping down surfaces and vacuuming rugs.
  • Motivated children to participate in various tasks encouraging them to be independent thinkers while having fun at the same time.
  • Kept accurate records of attendance, meals served, nap times and other important information related to childcare.
  • Ensured safety of the children by monitoring their play areas and activities throughout the day.
  • Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
  • Worked collaboratively with other staff members to ensure a safe environment for all students.
  • Observed and monitored children to identify developmental strengths and target enrichment activities.
  • Managed crafts and other hands-on activities to engage kids and promote development.

Receptionist Administrator

Moorhead Insurance Agency, Inc
Moorhead, MN
04.2018 - 07.2018
  • Responded promptly to emails from customers and other departments within the organization.
  • Maintained reception area cleanliness and tidiness.
  • Scheduled appointments and maintained calendars for staff members.
  • Assisted with administrative tasks such as data entry into company databases.
  • Managed the distribution of incoming mail, faxes, and packages.
  • Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
  • Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
  • Greeted visitors and customers warmly, offering refreshments as appropriate.
  • Displayed professional standards at reception desk to impress visitors.
  • Handled diverse needs for clients in-person, by phone or through email.

Daycare assistant

Young one's childcare
02.2015 - 10.2017
  • Kept accurate records of attendance, meals served, nap times and other important information related to childcare.
  • Assisted teachers during transitions between activities ensuring smooth transitions without disruption or confusion.
  • Attended workshops related to early childhood education topics such as language development or nutrition.
  • Ensured safety of the children by monitoring their play areas and activities throughout the day.
  • Communicated effectively with families on a regular basis regarding any changes in behavior or health issues.
  • Maintained classroom cleanliness by tidying up toys, wiping down surfaces and vacuuming rugs.
  • Encouraged socialization among peers by facilitating interactions between kids during outdoor playtime.
  • Motivated children to participate in various tasks encouraging them to be independent thinkers while having fun at the same time.
  • Participated in professional development opportunities related to childcare best practices.
  • Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
  • Worked collaboratively with other staff members to ensure a safe environment for all students.
  • Assessed individual needs of children regarding emotional stability, physical health and mental capacities.
  • Administered basic first aid when necessary while notifying parents or guardians immediately.
  • Conducted regular assessments of each child's development progress.
  • Followed all state regulations pertaining to childcare facilities including sanitizing materials after use by multiple children.

Helper

Time 2 play
01.2015 - 02.2017
  • Supported the development of individual plans based on the interests and abilities of each child.
  • Collaborated with colleagues to provide a high standard of care for each child.
  • Promoted physical activity by encouraging outdoor playtime activities like sports and games.
  • Engaged children in meaningful conversations regarding their day-to-day experiences.
  • Supervised naptime routines and ensured proper sleep habits were maintained.
  • Assisted in meal preparation including preparing snacks and drinks.
  • Observed and monitored the safety of all children in care.
  • Accompanied children on field trips and assisted them with personal hygiene routines.
  • Provided safe and nurturing environment for children of all ages.
  • Maintained accurate records of daily attendance and other related information.
  • Developed positive relationships with parents and guardians to ensure their child's needs were met.
  • Assisted in planning, organizing and implementing age appropriate activities to encourage learning.

Classroom assistant

WeeKare ChildKare
08.2014 - 01.2015
  • Attended weekly staff meetings to discuss upcoming projects and curriculum objectives.
  • Organized classroom materials, such as books, art supplies, and other resources.
  • Created visuals aids, such as posters or charts, that could be used by the teacher during lessons.
  • Conducted one-on-one tutoring sessions with individual students who needed extra help.
  • Enforced school rules within the classroom environment.
  • Supervised student behavior while they were working on assignments or during break times.
  • Collaborated with teachers to develop individual learning plans for struggling students.
  • Facilitated group discussions among students about assigned topics.
  • Participated in parent-teacher conferences to discuss a student's progress in class.
  • Answered student questions about course material during lectures.
  • Helped the teacher grade tests and homework assignments.
  • Assisted in preparing lesson plans and materials for instruction.
  • Monitored hallways between classes to ensure safety of all students.
  • Maintained a safe environment inside and outside of classrooms at all times.
  • Provided individual support to students with special needs or disabilities.
  • Managed student records, including attendance logs and test scores.
  • Distributed handouts and materials to students before class started.
  • Maintained accurate records of student attendance and performance data.
  • Assisted in creating lesson plans and activities for students.

Customer service advisor

U.S. Bank
01.2013 - 01.2014
  • Provided customer service to bank patrons by answering questions about products and services.
  • Responded promptly to customer inquiries via telephone or email regarding account issues or banking products and services offered by the bank.
  • Assisted customers with opening new accounts, completing deposits and withdrawals, and setting up online banking services.
  • Educated customers on how to use digital banking platforms such as mobile apps or internet banking portals.
  • Maintained an accurate record of all customer interactions for future reference.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.

Cleaner

AMS (automated Maintenance Service)
01.2012 - 01.2013
  • Transported trash bags to designated disposal areas.
  • Washed windows both inside and outside of the facility.
  • Scrubbed walls to remove scuff marks or stains.
  • Responded promptly to all customer complaints regarding cleanliness issues.
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces.
  • Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
  • Inspected rooms for cleanliness prior to guest arrival.
  • Polished furniture to remove dust and dirt buildup.
  • Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
  • Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
  • Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
  • Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
  • Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
  • Maintained cleaning equipment and materials in a safe and sanitary working condition.
  • Replaced air filters on heating and ventilation systems.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Sanitized frequented areas and equipment using approved supplies.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
  • Used steam equipment to periodically clean upholstery and carpeting.
  • Emptied wastebaskets to transport trash and waste to proper disposal areas.

Cashier

Petro Serve USA
01.2009 - 01.2011
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Issued receipts, refunds, credits or change due to customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Answered customer inquiries regarding store policies and procedures.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Ensured compliance with all safety regulations within the store environment.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Answered customer questions and provided store information.

Call center support rep.

RTS (Restaurant Technology services)
01.2012
  • Performed outbound calling campaigns to promote new products or services.
  • Identified opportunities to improve policies and procedures related to customer service operations.
  • Analyzed data collected during each call in order to identify trends in customer feedback.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Stayed current on relevant product and service offerings as well as competitor pricing models.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.

Fundraiser

Strategic Fundraising
01.2012
  • Developed and implemented fundraising strategies to meet organizational goals.
  • Recruited volunteers to assist with various aspects of fundraising activities.
  • Raised funds by coordinating events.
  • Cultivated positive relationships with media figures, influencers and business partners with potential to positively impact fundraising activities.

Education

West Fargo high school
01.2008

Skills


  • Customer service/call center skills
  • Corrected technical issues for McDonald's restaurant's
  • Successfully dealt with customaries queries, requests, orders or complaints
  • Successfully answered and dealt with up to 70 calls daily
  • Able to handle complex calls and situations
  • Possess ability to successfully deal with irate and abusive callers
  • Can type a minimum of 30 wpm
  • Possess strong listening, problem solving and communication skills
  • Possess strong knowledge of computer based call-center system
  • Some of the sample text in this document indicates the name of the style applied, so that you can easily apply the same formatting again For example, this is the List Bullet style
  • Fundraising skills

Timeline

Benefits Implementation Specialist

Wex Inc.
11.2020 - Current

Customer Service

Blue Cross Blue Shield of North Dakota
04.2019 - 11.2020

Housekeeper

My Place Hotels
11.2018 - 12.2018

Scherling Photography

Customer Service Rep
07.2018 - 10.2018

Receptionist Administrator

Moorhead Insurance Agency, Inc
04.2018 - 07.2018

Classroom Assistant

YMCA
10.2017 - 08.2018

Daycare assistant

Young one's childcare
02.2015 - 10.2017

Helper

Time 2 play
01.2015 - 02.2017

Classroom assistant

WeeKare ChildKare
08.2014 - 01.2015

Customer service advisor

U.S. Bank
01.2013 - 01.2014

Cleaner

AMS (automated Maintenance Service)
01.2012 - 01.2013

Call center support rep.

RTS (Restaurant Technology services)
01.2012

Fundraiser

Strategic Fundraising
01.2012

Cashier

Petro Serve USA
01.2009 - 01.2011

West Fargo high school

References

REFERENCES Kristin Nelson (701)361-4980 old director for YMCA Katherine Klein (701)261-2425 owner for Young one's childcare Jillian Baumgartner (701)404-3329 Page 2

References

REFERENCES Kristin Nelson (701)361-4980 old director for YMCA Katherine Klein (701)261-2425 owner for Young one's childcare Jillian Baumgartner (701)404-3329 Page 2

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Carrie Jo Young