Summary
Overview
Work History
Education
Skills
References
Timeline
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Carrie Kasten

Kiel,WI

Summary

Healthcare professional with extensive experience at Northshore Health Services, excelling in staff scheduling and labor cost analysis. Proven track record in talent acquisition and employee onboarding, fostering team leadership and effective communication. Adept at managing electronic health records and ensuring HIPAA compliance, driving operational efficiency and enhancing patient care.

Overview

25
25
years of professional experience

Work History

Director of Staff Development

Northshore Health Services
New Holstein, WI
08.2020 - 05.2025
  • Developed and tracked nursing schedules across multiple departments to optimize staffing efficiency.
  • Compiled weekly reports on labor costs and hours worked for management review.
  • Directed incoming calls to appropriate departments or employees, ensuring prompt assistance.
  • Assisted with payroll processing and benefits administration to support human resources functions.
  • Screened and interviewed potential employees, enhancing talent acquisition efforts.
  • Maintained employee records in compliance with company policies and legal requirements.
  • Converted paper documents into an electronic database to improve accessibility.
  • Sorted and compiled medical documents including histories, test results, and treatment plans.

Rehabilitation/Clerical Assistant

Aurora Health Care
Kiel, WI
08.2000 - 08.2020
  • Provided administrative support for staff members.
  • Ordered office supplies to maintain adequate inventory levels.
  • Answered phone calls and directed them to the appropriate personnel.
  • Assisted with filing documents and maintaining records.
  • Checked-in patients upon arrival at the office by verifying insurance coverage, collecting copays and updating medical records.
  • Oversaw front desk operations including appointment scheduling, registration processes, insurance verification and authorization requests.
  • Conducted exercises with patients as prescribed by the physical therapist in order to improve strength and flexibility.
  • Assisted physical therapists with patient treatments by setting up equipment, preparing patients for treatment and providing support throughout the session.
  • Prepared treatment rooms prior to patient arrivals by cleaning surfaces, stocking supplies and ensuring all safety protocols are followed.

Education

High School Diploma

Kiel High School
Kiel, WI
06-1997

Some College (No Degree) - Health Care

Lakeshore Technical College
Cleveland, WI

Skills

  • Staff scheduling and payroll
  • Labor cost analysis
  • Employee onboarding and training
  • Team leadership
  • Talent acquisition and retention
  • Time management
  • Data management
  • Effective communication
  • Customer service and engagement
  • Human resources management
  • Coaching and mentoring
  • Electronic health records management
  • Document management
  • Record maintenance
  • Written and verbal communication
  • Supply ordering
  • HIPAA compliance

References

References available upon request.

Timeline

Director of Staff Development

Northshore Health Services
08.2020 - 05.2025

Rehabilitation/Clerical Assistant

Aurora Health Care
08.2000 - 08.2020

High School Diploma

Kiel High School

Some College (No Degree) - Health Care

Lakeshore Technical College

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Carrie Kasten