Carrie Keller
Smithville,MO
Summary
Experienced project manager with a proven track record of successfully leading and delivering complex projects. Skilled in overseeing project scope, timeline, and budget, while effectively communicating with stakeholders to ensure alignment and meet objectives. Adept at identifying risks and implementing proactive strategies to mitigate them. Strong leadership abilities with a focus on fostering collaboration, motivating teams, and driving results. PMP certified and experienced in agile methodologies. Committed to delivering high-quality projects on time and within budget.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Project Manager
H&R Block
06.2019 - Current
- Redesigned the annual compliance initiative consisting of 4 courses for more efficiency including course content, frequency, delivery method and measurement
- Successfully identified and collaborated with a new vendor company, resulting in cost savings of $98,000
- Acted as a Scrum Master for Agile projects, facilitating weekly stand-up meetings, sprint planning, sprint reviews, and retrospective sessions.
Instructional Design and Facilitation
H&R Block
01.2017 - 06.2019
- Successfully designed and developed 10 courses per year, meeting the needs of diverse learners and addressing specific learning objectives
- Facilitated comprehensive onboarding and training programs for hundreds of new hires, ensuring they were equipped with the necessary knowledge and skills to succeed in their roles
- Conducted train-the-trainer sessions to equip vendor trainers with the knowledge and resources needed to effectively deliver H&R Block courses.
Customer Service
H&R Block
01.2012 - 01.2015
- Managed a team of 20 customer service representatives with a focus on cultivating a positive work environment and low turnover rates
- Collaborated with cross-functional teams to streamline processes, improve product knowledge, and enhance the overall customer experience
- Led a high-performing collections department team responsible for recouping uncollected fees, consistently meeting, or exceeding monthly targets.
Education
Missouri Western State University
Saint Joseph, MOSkills
- Communication and interpersonal skills
- Leadership and teamwork skills
- Analytical and problem-solving skills
- Time management and organizational skills
- Risk and cost management skills
- Performance monitoring
- Technical skills
Certification
August 2022
PMP Certification
Timeline
Project Manager
H&R Block
06.2019 - Current
Instructional Design and Facilitation
H&R Block
01.2017 - 06.2019
Customer Service
H&R Block
01.2012 - 01.2015
Missouri Western State University
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