Carrie Kirkland
Pampa
Overview
29
29
years of professional experience
Work History
Assistant Manager
Cabot Community CU
Pampa
02.2024 - Current
- Assisted in daily operations and member service tasks at community credit union.
- Collaborated with team to resolve member inquiries and enhance satisfaction levels.
- Trained new staff on customer service standards and operational practices.
- Coordinated scheduling and staffing to ensure adequate coverage at all times.
- Engaged with members to promote financial products and services available at the credit union.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Loan Officer
Cabot Community CU
Pampa
08.2010 - 02.2024
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Examined customer loan applications for loan approvals and denials.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Developed and maintained relationships with customers.
- Assisted customers with completing loan applications, and other paperwork.
- Approved loan applications are based on customer creditworthiness, and detailed financial advice is provided.
- Assessed the loan for compliance with underwriting policies.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Pull credit reports.
- Go over the member's credit report to help them pay off bad debt to improve their credit score.
- Book out vehicles, boats, ATVs, campers, tractors, and food trucks.
- Send Signix for electronic signatures.
- Set up payroll and transfer payments for payments.
- Fill out title work for individual sales on vehicles.
- Reverse payments (third paycheck/bonus checks)
- Paid ahead loan report every month.
- Loan and Member File Maintenance Report Daily.
- E-Oscar
- Unlock employees from Experian.
- End-of-Month WAC Report.
- Excel
- Process loans daily.
- Scan loans into the system.
- Deal with upset members.
Loan Processor
Cabot Community CU
Pampa
04.2010 - 08.2010
- Communicated with members to gather necessary documentation for loan processing.
- Booked-out vehicles for loan officers.
- Typed up loan documents for the loan officer.
Teller
Cabot Community CU
Pampa
08.2009 - 04.2010
- Processed financial transactions efficiently for member accounts and services.
- Maintained accurate cash drawer balances throughout daily operations.
- Assisted members with account inquiries and provided exceptional customer service.
- Resolved member issues promptly, fostering positive relationships and trust.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Answered customer inquiries regarding bank products and services.
Optician
Areal Eye Center
Perryton
04.1996 - 05.2007
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Provided exceptional customer service by attentively listening to patients' concerns and addressing them promptly.
- Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
- Managed inventory levels efficiently to guarantee adequate stock availability, while minimizing excess supply expenses.
- Contacted patients when eyeglasses or contact lenses arrived, and assisted with the final fitting.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Edged all the lenses in the office.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Adjusted frames to fit patients' faces by bending and shaping with hands, tools, and heat.
Education
High School Diploma -
Perryton High School
Perryton05-1995
Skills
- Customer service
- Teamwork
- Organized
- Willing to learn
- Loyal
- Get my work completed
- Responsible
- Problem solving
- Critical thinking
- Flexibility
- Communication
- Attention to detail
- Self-motivation
Timeline
Assistant Manager
Cabot Community CU
02.2024 - Current
Loan Officer
Cabot Community CU
08.2010 - 02.2024
Loan Processor
Cabot Community CU
04.2010 - 08.2010
Teller
Cabot Community CU
08.2009 - 04.2010
Optician
Areal Eye Center
04.1996 - 05.2007
High School Diploma -
Perryton High School