Overview
Work History
Education
Skills
Timeline
Generic

Carrie Kirkland

Pampa

Overview

29
29
years of professional experience

Work History

Assistant Manager

Cabot Community CU
Pampa
02.2024 - Current
  • Assisted in daily operations and member service tasks at community credit union.
  • Collaborated with team to resolve member inquiries and enhance satisfaction levels.
  • Trained new staff on customer service standards and operational practices.
  • Coordinated scheduling and staffing to ensure adequate coverage at all times.
  • Engaged with members to promote financial products and services available at the credit union.
  • Resolved conflicts between team members in an effective manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Loan Officer

Cabot Community CU
Pampa
08.2010 - 02.2024
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Examined customer loan applications for loan approvals and denials.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Developed and maintained relationships with customers.
  • Assisted customers with completing loan applications, and other paperwork.
  • Approved loan applications are based on customer creditworthiness, and detailed financial advice is provided.
  • Assessed the loan for compliance with underwriting policies.
  • Identified opportunities to cross-sell and upsell loan products to customers.
  • Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
  • Pull credit reports.
  • Go over the member's credit report to help them pay off bad debt to improve their credit score.
  • Book out vehicles, boats, ATVs, campers, tractors, and food trucks.
  • Send Signix for electronic signatures.
  • Set up payroll and transfer payments for payments.
  • Fill out title work for individual sales on vehicles.
  • Reverse payments (third paycheck/bonus checks)
  • Paid ahead loan report every month.
  • Loan and Member File Maintenance Report Daily.
  • E-Oscar
  • Unlock employees from Experian.
  • End-of-Month WAC Report.
  • Excel
  • Process loans daily.
  • Scan loans into the system.
  • Deal with upset members.

Loan Processor

Cabot Community CU
Pampa
04.2010 - 08.2010
  • Communicated with members to gather necessary documentation for loan processing.
  • Booked-out vehicles for loan officers.
  • Typed up loan documents for the loan officer.

Teller

Cabot Community CU
Pampa
08.2009 - 04.2010
  • Processed financial transactions efficiently for member accounts and services.
  • Maintained accurate cash drawer balances throughout daily operations.
  • Assisted members with account inquiries and provided exceptional customer service.
  • Resolved member issues promptly, fostering positive relationships and trust.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Balanced cash drawers on a daily basis.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Answered customer inquiries regarding bank products and services.

Optician

Areal Eye Center
Perryton
04.1996 - 05.2007
  • Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
  • Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
  • Provided exceptional customer service by attentively listening to patients' concerns and addressing them promptly.
  • Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
  • Managed inventory levels efficiently to guarantee adequate stock availability, while minimizing excess supply expenses.
  • Contacted patients when eyeglasses or contact lenses arrived, and assisted with the final fitting.
  • Operated lensometers to orient and mark uncut lenses for eyeglasses.
  • Edged all the lenses in the office.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Adjusted frames to fit patients' faces by bending and shaping with hands, tools, and heat.

Education

High School Diploma -

Perryton High School
Perryton
05-1995

Skills

  • Customer service
  • Teamwork
  • Organized
  • Willing to learn
  • Loyal
  • Get my work completed
  • Responsible
  • Problem solving
  • Critical thinking
  • Flexibility
  • Communication
  • Attention to detail
  • Self-motivation

Timeline

Assistant Manager

Cabot Community CU
02.2024 - Current

Loan Officer

Cabot Community CU
08.2010 - 02.2024

Loan Processor

Cabot Community CU
04.2010 - 08.2010

Teller

Cabot Community CU
08.2009 - 04.2010

Optician

Areal Eye Center
04.1996 - 05.2007

High School Diploma -

Perryton High School

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Carrie Kirkland