Carrie Koschak
Princeton,WI
Summary
Proven leader and effective communicator, I significantly enhanced facility safety and reduced violence by 30% at DAI DOC. Expert in de-escalation techniques and crisis management, my ability to train staff and foster respectful inmate interactions showcases my commitment to security and professional development.
Overview
30
30
years of professional experience
Work History
Correctional Sergeant
DAI DOC
09.2006 - 02.2020
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
- Supervised Number employees and performance of tasks and managed Number offenders.
- Served as a role model for subordinates, demonstrating professionalism in all aspects of job responsibilities.
- Resolved issues and disputes between inmates professionally and respectfully.
- Conducted thorough investigations into allegations of misconduct or rule violations, resulting in fair disciplinary actions when necessary.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Monitored and confirmed compliance with safety standards and regulations.
- Reduced instances of violence within the institution through effective conflict resolution strategies and communication skills.
- Responded to emergency situations and provided first aid following facility guidelines.
- Evaluated job performance of subordinate staff members regularly while providing constructive feedback for improvement opportunities.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Handled inmate counts and searches for missing inmates.
- Efficiently managed resources such as time, personnel, and equipment to ensure smooth operations within the correctional facility.
- Completed daily work report sheets and delegated tasks to employees.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Assisted in the planning and execution of large-scale facility operations including cell searches, shakedowns, and evacuation drills.
- Improved staff performance by providing training and guidance on institutional policies and best practices.
- Facilitated positive relationships between staff members and inmates by encouraging respectful interactions at all times.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Contributed to creating a safer environment for both staff and inmates by maintaining vigilance, reporting concerns, and addressing potential hazards promptly.
- Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
- Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
- Managed inmate housing assignments to maintain optimal safety levels within the institution.
- Assisted in the development of operational plans for emergency situations, ensuring a well-prepared response team.
Correctional Sergeant
DAI DOC
03.1992 - 09.2006
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
- Supervised Number employees and performance of tasks and managed Number offenders.
- Served as a role model for subordinates, demonstrating professionalism in all aspects of job responsibilities.
- Resolved issues and disputes between inmates professionally and respectfully.
- Conducted thorough investigations into allegations of misconduct or rule violations, resulting in fair disciplinary actions when necessary.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Monitored and confirmed compliance with safety standards and regulations.
- Reduced instances of violence within the institution through effective conflict resolution strategies and communication skills.
- Responded to emergency situations and provided first aid following facility guidelines.
- Evaluated job performance of subordinate staff members regularly while providing constructive feedback for improvement opportunities.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Handled inmate counts and searches for missing inmates.
- Efficiently managed resources such as time, personnel, and equipment to ensure smooth operations within the correctional facility.
- Completed daily work report sheets and delegated tasks to employees.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Assisted in the planning and execution of large-scale facility operations including cell searches, shakedowns, and evacuation drills.
- Improved staff performance by providing training and guidance on institutional policies and best practices.
- Facilitated positive relationships between staff members and inmates by encouraging respectful interactions at all times.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Contributed to creating a safer environment for both staff and inmates by maintaining vigilance, reporting concerns, and addressing potential hazards promptly.
- Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
- Coordinated responses to critical incidents effectively ensuring minimal disruption to facility operations.
- Ensured compliance with federal, state, and local regulations by staying up-to-date on changes in laws and guidelines related to corrections work.
- Coordinated responses to emergency situations arising in different prison locations.
- Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
- Managed inmate housing assignments to maintain optimal safety levels within the institution.
Bartender
Pioneer Pub
07.1990 - 01.1992
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Followed strict recipes and drink measurements to minimize product used.
- Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Prepared garnishes by evenly slicing and pitting fruits.
- Helped management plan and serve bar menu exceeding customer expectations.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Education
None - General Education
University of Wisconsin Oshkosh
Oshkosh, WIHigh School -
Little Wolf High School
Manawa, WI05.1985
Skills
- De-Escalation Techniques
- Emergency Response
- Body Searches
- Policy Enforcement
- Staff Supervision
- Inmate Transportation
- Officer Training
- Security Protocols
- Inmate Supervision
- Rule Enforcement
- Conflict Management
- Inmate movement control
- Surveillance monitoring
- Restraint Techniques
- Security Procedures
- Rules of conduct
- Inmate Transport
- Crisis Management
- Job assignments
- Inspections
- Counseling techniques
- Crowd Control
- Courtroom Testimony
- Public Safety
- Inmate monitoring
- Facility Security
- Team Leadership
- Staff Training
- Search and seizure procedures
- Behavioral Management
- Schedule Management
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Team building
- Task Prioritization
- Interpersonal Skills
- Analytical Thinking
- Professionalism
- Interpersonal Communication
- Time management abilities
- Continuous Improvement
- Adaptability
- Written Communication
- Policy Implementation
- Professional Demeanor
- Problem-solving aptitude
Timeline
Correctional Sergeant
DAI DOC
09.2006 - 02.2020
Correctional Sergeant
DAI DOC
03.1992 - 09.2006
Bartender
Pioneer Pub
07.1990 - 01.1992
None - General Education
University of Wisconsin Oshkosh
High School -
Little Wolf High School
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