Carrie Kramer
Johnstown,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated to Customer Service professionalism with a history of meeting company goals utilizing consistent and organized practices. Also, skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Office Manager and Cosmetic Therapist
Dr. Mantor's Wrinkle and Weight Solutions
11.2022 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Performed aesthetic treatments and assisted the doctor with procedures.
- Completed prior authorization with insurance companies for prescribed medications.
Cosmetic Therapist
The Laser Loft
09.2016 - 03.2020
- Senior team lead in sales with 99% success rate by providing extensive education on the applications of hair removal to all clients.
- Safeguarded client experience to maintain confidentiality and uphold commitment to safety. HIPPA compliant
- Sold products and additional services while rendering treatments to cross- promote other areas of practice.
- Maintained treatment rooms and workstations in compliance with OSHA standards to deliver safe and therapeutic experiences.
- Recommended follow-up visits and additional services and products to help clients pursue wellness goals.
- Performed over 100 laser hair removal procedures and over 20 electrolysis procedures weekly.
- Surpassed monthly goals by over 60%
- Performed quality professional skincare services to meet clients' needs within scope of practice and licensing guidelines.
- Participated in and helped organize events to promote brand image and awareness and maximize sales.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Consistently received 5 star performance reviews from clients.
- Handled all day to day duties such as: incoming and outgoing calls, texts and emails, open and closing procedures, inventory, ordering and receiving of product and supplies, maintenance of equipment, managing of other staff, training of all new staff.
Patient Financial Services Representative II
Mount Carmel Health System Inc.
03.2002 - 06.2008
- Managed patient accounts, ensuring accurate and timely billing for medical services rendered
- Resolved billing inquiries and disputes from patients, insurance companies, and healthcare providers
- Collaborated with insurance companies to verify coverage and obtain pre-authorization for medical procedures
- Assisted patients in understanding their insurance benefits and financial responsibilities
- Maintained confidentiality of patient information in compliance with HIPAA regulations
- Utilized electronic health record systems to accurately document patient interactions and billing activities
- Performed financial counseling for uninsured or underinsured patients, offering payment plans or assistance programs when applicable
- Conducted regular meetings with the quality team to review performance metrics, address concerns, and provide feedback
- Handled a high volume of inbound customer calls
- Departmental lead trainer including preparation of training materials, group and one on one training for all new hires.
Education
No Degree - Business Management
Columbus State Community College
Columbus, OHHigh School Diploma -
Pickerington High School
Pickerington, OH05-2000
Skills
- Organizational skills
- Excellent customer service
- Staff management
- Patient care
- Medical records
- Training and development
Certification
The state of Ohio medical board licensed Cosmetic Therapist
Timeline
Office Manager and Cosmetic Therapist
Dr. Mantor's Wrinkle and Weight Solutions
11.2022 - Current
Cosmetic Therapist
The Laser Loft
09.2016 - 03.2020
Patient Financial Services Representative II
Mount Carmel Health System Inc.
03.2002 - 06.2008
No Degree - Business Management
Columbus State Community College
High School Diploma -
Pickerington High School
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