CARRIE LAMIA
Georgetown,TX
Summary
Dedicated administrative professional with successful experience in customer service, data entry and office management. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Looking for a great company to bring variety of operational, technical and customer service skills to with a steady & upbeat approach!
Overview
8
8
years of professional experience
Work History
PROGRAM SUPPORT ADMIN
MSB SCHOOL SERVICES
06.2022 - 02.2024
- Full time admin support for 2 Program Specialists for our Medicaid to Schools Program
- Execute and ensure highly efficient and effective management of districts PL, RMTS, Cost Reports, Audits, Contract Renewals, Onboarding, Termination, Billing, etc
- Manage Program Specialist calendars & email monitoring
- Assist with travel arrangements including airfare, hotel, rental car & meeting catering coordination as needed
- Assist with expense tracking and reimbursement
- Act as point of contact between Program Specialist & districts as needed
- Collect documentation for various audits throughout school year
- Collect and enter all district edits for quarterly Participant List in Fairbanks for certification
- Manage all office transaction & filing systems (Digital and paper copies), ensuring they are up to company and DOL audit standards
- Maintain comprehensive & accurate records
- Assist with Billing research to help free funds for district.
OPERATIONS MANAGER
JOHN L. SCOTT REAL ESTATE- PUYALLUP WA
07.2020 - 06.2022
- Manage one of company’s largest offices with 130+ agents, 3 full time staff
- Provide a cheerful, positive and growth minded management approach
- Collaborate with Managing Broker & Sales Manager on all office procedures, agent recruitment, retainment and implementation of corporate/DOL policies
- Coordinate onboarding process for all new agents & employees
- Oversee staff work activities as well as host weekly staff meetings for training, project coordination & conversation to encourage staff morale/opportunities for growth
- Assist agents & staff in handling difficult or complex situations, maintaining a calm and pleasant demeanor regardless of issue at hand
- Manage all office transaction & filing systems (Digital and paper copies), ensuring they are up to company and DOL audit standards
- Process payroll & office accounting
- Coordinate activities for office: summer & holiday events, community outreach gatherings, company foundation & local food bank fundraising events (and the occasional office prank).
RESIDENTIAL OPERATIONS ADMINISTRATOR
JOHN L. SCOTT REAL ESTATE- BELLEVUE
12.2018 - 07.2020
- Work alongside VP, Senior Director & Regional Managers training staff on new/updated procedures, tech systems & marketing strategies for office & agent success
- Manage company Matterport photography program, working directly with agents & photographers on training & tech support
- Assist CEO with administrative tasks as needed
- Review & approve company offices invoices, assist accounting with discrepancies
- Coordinate, organize & document all regional meetings for Washington/ID offices
- Monthly coordination of all staff & management birthday, anniversary & holiday acknowledgements/gifts
- Event coordination with foundation, holiday & summer company events.
OFFICE ADMINISTRATOR
JOHN L. SCOTT REAL ESTATE- UNIVERSITY PLACE, WA
11.2015 - 12.2018
- Supported Managing Broker in implementing sales & marketing strategies to help further agent’s business success and office growth
- Earned the trust of agents, consistently helping them with listing & transaction administrative tasks (paperwork input, social media, marketing materials)
- Managed all office accounting matters & procedures
- Ensured agents licenses, files & office procedures upheld DOL requirements
- Tech support for both office equipment and computer/online programs
- Coordinated social events to help create/enhance office work environment
- Assisted Managing Broker with office conflict resolution with agents and/or staff.
Education
AA History
FRONT RANGE COMMUNITY COLLEGE
WESTMINSTER, CO05.2011
High School Diploma -
STONY POINT HIGH SCHOOL
ROUND ROCK, TX05.2005
Skills
- Strong experience with Microsoft Office, Google Docs, Smartsheets, Adobe & more
- Digital File & Database Management
- Effectively work with all personality types
- Discretion in handling sensitive & confidential information
- Flexible in method and approach to goals to reach the best possible outcome
- Multitasking and Time Management
References
- SHANNON JOHNS, 512.635.6104, CLIENT SERVICES DIRECTOR, MSB SCHOOL SERVICES
- EDGAR CARRILLO, 760.390.1597, SR. DIRECTOR OF OPERATIONS, JOHN L. SCOTT CORPORATE OFFICE
- TANI PALAFOX, 253.226.7410, MARKETING COORDINATOR, JOHN L. SCOTT REAL ESTATE
Timeline
PROGRAM SUPPORT ADMIN
MSB SCHOOL SERVICES
06.2022 - 02.2024
OPERATIONS MANAGER
JOHN L. SCOTT REAL ESTATE- PUYALLUP WA
07.2020 - 06.2022
RESIDENTIAL OPERATIONS ADMINISTRATOR
JOHN L. SCOTT REAL ESTATE- BELLEVUE
12.2018 - 07.2020
OFFICE ADMINISTRATOR
JOHN L. SCOTT REAL ESTATE- UNIVERSITY PLACE, WA
11.2015 - 12.2018
AA History
FRONT RANGE COMMUNITY COLLEGE
High School Diploma -
STONY POINT HIGH SCHOOL
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