Summary
Overview
Work History
Education
Skills
Timeline
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Carrie Landrum

Gary,USA

Summary

Experienced with managing and maintaining IT infrastructure, including servers and networks. Utilizes advanced troubleshooting skills to resolve technical issues efficiently. Knowledge of optimizing system performance, ensuring high reliability and uptime.

Overview

15
15
years of professional experience

Work History

System Administrator

City of Gary
02.2024 - 05.2025
  • Performed regular system updates and patches to ensure optimal performance and security
  • Implemented backup and disaster recovery strategies, reducing data loss risk by 13%
  • Administered user accounts, permissions, and access rights across multiple platforms
  • Documented system configurations, procedures, and troubleshooting steps for future reference
  • Trained new employees on company's IT policies, procedures, and best practices
  • Established a complete roll out of Windows 11 systems as well as updating and decommissioning older devices.

Computer Systems Engineer

BP Refinery
08.2023 - 01.2024
  • Plant OS integration manager for Windows 11 & VOIP update project.
  • Update existing software and hardware.
  • Acting IT technical support on major and minor bug fixes companywide.
  • Compiling and presenting monthly operations reports to Upper Management.
  • Developing plans and designs with IT team members to build software and hardware per request.
  • Research and develop methods to implement new age technology in current operations.
  • Troubleshoot database anomalies, develop data recovery tools, implement lean manufacturing & 6 SIGMA methods.
  • Contract
  • Managed successful migration projects for transitioning legacy systems to newer platforms with minimal disruption to business processes.
  • Streamlined workflows for increased efficiency through optimization of software and hardware configurations.

Systems Manager

Hard Rock Entertainment
01.2020 - 07.2023
  • Mentored junior team members in advanced technical skills and provided guidance on professional development opportunities.
  • Championed continuous improvement initiatives within the IT department by encouraging open communication, collaboration, and knowledge-sharing among team members.
  • Conducted thorough evaluations of third-party applications prior to deployment, ensuring compatibility with existing systems architecture and adherence to company security standards.
  • Collaborated with business stakeholders to define system requirements for new technology initiatives, translating needs into actionable project plans.
  • Provided remote troubleshooting and support for users.
  • Wrote and updated technical documentation covering system components.
  • Increased core system availability to 10% by developing standards and architectural governance and implementing best practices.

GEEK Squad Advanced Repair Agent

Best Buy
02.2018 - 12.2019
  • Employ expertise regarding software and hardware operation to restore functionality to client equipment.
  • Maintain records log of data-com transactions, actions taken, or installation activities for efficiency.
  • Develop training materials and procedures for proper use of hardware and software.
  • Evaluate software & hardware performance to recommend improvements or upgrades.
  • Performed regular upgrades to update systems and improve operability.
  • Managed inventory of parts and equipment, maintaining an organized workspace for maximum efficiency.
  • Achieved high levels of client satisfaction through consistent delivery of quality repairs and exceptional customer service.
  • Supported colleagues during high-volume periods by taking on additional workload when necessary.

Reliability Manager

Fedele and Milance
04.2010 - 12.2019
  • Assists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities. Documents, tracks and monitors the problem to facilitate a timely resolution.
  • Worked with team to become familiar with current Operations, Maintenance, and Reliability policies, procedures, and personnel.
  • Provide direction in technical matters to maintenance technicians and supervisory personnel.
  • Collaborate with web, multimedia, or art design staff to create multimedia websites that conform to brand and company visual format.
  • Mentor and train assets (new and existing) to provide increased efficiency and ensure lean sustainability.
  • Collect and analyze sales data, using web traffic metrics then compiling into reports.
  • Prepare electronic commerce designs using graphic design software.
  • Maintain knowledge of government regulations and emerging web teleology to ensure regulatory compliance.
  • Maintained professional, organized, and safe environment for employees and patrons.

Education

High School Diploma -

William A Wirt
Gary, IN
06-2008

Skills

  • Expertise in iOS and Android systems
  • Experienced with retro Windows operating systems
  • Proficient in Active Directory
  • Proficient in managing AWS, VMware, and Azure servers
  • Strong command of Microsoft Office tools
  • VLAN configuration proficiency
  • Staff training, and leadership organizational skills
  • Software and Workstation deployment
  • Knowledge of ServiceNow and Jira integrations
  • Management of system updates
  • System monitoring
  • Technical support
  • User management
  • Windows administration

Timeline

System Administrator

City of Gary
02.2024 - 05.2025

Computer Systems Engineer

BP Refinery
08.2023 - 01.2024

Systems Manager

Hard Rock Entertainment
01.2020 - 07.2023

GEEK Squad Advanced Repair Agent

Best Buy
02.2018 - 12.2019

Reliability Manager

Fedele and Milance
04.2010 - 12.2019

High School Diploma -

William A Wirt

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Carrie Landrum