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A seasoned CSR Lead at Delivery Express Logistics, I excel in leveraging my call center experience and empathy to enhance customer satisfaction and loyalty. My proactive approach in developing team strategies and training initiatives has significantly boosted efficiency and employee morale, fostering a culture of continuous improvement and client-centric service.
Offering solid foundation in communication and problem-solving, eager to learn and develop in customer service environment. Brings quick adaptability to new systems and processes, ensuring seamless integration and service delivery. Ready to use and develop interpersonal and technical skills in Supervisors role.

Knowledgeable and dedicated customer service professional with extensive experience in DME industry. Solid team player with outgoing, positive demeanor and proven skills in establishing empathy with patients. Motivated to maintain patient satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Results-driven Supply Chain and Order Management professional with over 7 years of experience in optimizing end-to-end order processing, demand coordination, and delivering exceptional customer service across various ERP and CRM platforms. Expertise in leveraging SAP, Oracle JD Edwards, Infor Baan (LN), and automation tools such as Esker Bot to ensure precise sales order fulfillment, efficient shipment tracking, and streamlined process optimization. Proven ability to collaborate effectively with Sales, Planning, Finance, Quality, and Logistics teams to address order-to-cash challenges, expedite deliveries, and resolve accounts receivable issues. Committed to enhancing customer engagement through CRM tools including Salesforce (SFDC), Microsoft Dynamics 365, and Genpact CoraCare while driving compliance audits, process improvement initiatives, and training coordination for sustained operational efficiency and elevated customer satisfaction.

An organized and reliable professional seeking to obtain an administrative assistant position to employ general clerical duties, customer service skills, valuable leadership experience, and inventory management to contribute to the organization’s efficiency and overall productivity.
Relief Manager with experience in customer service, coordinating operations, maintaining company standards, and assisting with payroll and training employees. Advanced in computer software skills such as; Microsoft Word, Excel, Access, and PowerPoint. Medical Assistant competence with administering injections and applying dressings, manually checking vital signs, and certified with CPR, and experience as an extern at Internal Medicine Clinic with 200 hours.

CARRIE LANHAM

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CSR LEAD

High School Diploma -

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