Carrie Leaks
Bloomington,IL
Summary
Reliable front-line professional with 20+ years in customer service, point of sale, and return processing. Known for clear communication, accuracy, teamwork, and dependable daily support for members and teams.
Overview
23
23
years of professional experience
Work History
Front Line Worker
Sam's Club
Normal, Illinois
11.2004 - 12.2025
- Welcomed Sam's Club members and addressed front line service needs promptly.
- Handled member returns, exchanges, and inquiries with friendly communication to foster customer satisfaction.
- Ensured pricing, labels, and signage accuracy throughout Sam's Club aisles to enhance shopping experience.
Manager
Eurest Dining Services
Bloomington, Illinois
05.2003 - 02.2020
- Coordinated frontline staff schedules, coverage, and shift assignments to ensure smooth operations.
- Coached and mentored team members to elevate job performance and service quality.
- Trained associates on sanitation, safety, and service standards.
- Maintained open communication with clients regarding menus, catering needs, and service updates to enhance client satisfaction.
- Supported daily dining operations for Eurest Dining Services food service programs.
Education
Accounting
Richland Community College
Decatur, ILSkills
- Point-of-sale systems
- Return transactions
- Price accuracy
- Inventory management
- Merchandising standards
- Customer engagement
- Team coordination
- Cash management
- Clear communication
Timeline
Front Line Worker
Sam's Club
11.2004 - 12.2025
Manager
Eurest Dining Services
05.2003 - 02.2020
Accounting
Richland Community College