Carrie Lindenmuth
Roselle,IL
Overview
18
18
years of professional experience
Work History
Diagnostic Insurance Coordinator
Midwest Sports Medicine And Orthopaedic Surgical
Elk Grove Village, IL
02.2006 - Current
- Enhanced customer satisfaction by efficiently handling insurance claims and processing policy updates.
- Streamlined office workflows for increased productivity, organizing and maintaining client files.
- Conducted thorough policy reviews, identifying gaps in coverage and offering appropriate solutions.
- Coordinated communication between clients, adjusters, and facility.
- Improved client retention through proactive policyholder outreach and exceptional customer service.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Monitored industry trends to ensure knowledge of market changes and compliance with regulations.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted clients in understanding complex insurance terms, leading to more informed decision-making regarding policy options.
- Gathered financial information, prepared documents, and demographics.
- Reduced outstanding payments by consistently following up on overdue accounts and negotiating payment plans.
- Ensured regulatory compliance by keeping up-to-date with industry changes, maintaining adherence to state-specific requirements in billing processes.
- Served as a subject matter expert within the department regarding complex commercial insurance policies, offering guidance and support to colleagues when needed.
- Managed high-volume workloads effectively through prioritization techniques while maintaining attention to detail in every task.
- Acted as a liaison between clients, and insurance carriers to resolve disputes or discrepancies promptly, preserving positive relationships and trust among all parties.
- Responded to customer concerns and questions on daily basis.
- Collaborated with customers to resolve disputes.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Kept vendor files accurate and up-to-date.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Education
High School Diploma -
Schaumburg High School
Schaumburg, IL05.1999
Skills
- Negotiation
- Strategic Thinking Skills
- Insurance Processes
- Payment Planning
- CPT Coding
- Medical Billing and Coding
- ICD-10 Coding
- Insurance Verification
- Customer Service and Assistance
- Customer Service
- Insurance Knowledge
- Organizational Skills
- Decision Making
- Multitasking
- Policy Administration
- Conflict Resolution
- Computer Proficiency
- Analytical Thinking
- Eligibility Determination
- Data Entry
- Teamwork and Collaboration
- Patient Contact
- Understanding of Medical Terms
- Documentation Skills
- Prior Authorization Processing
- Denials and Appeals
- Appointment Scheduling
- Understanding of commercial insurance policies
- Relationship Building
- EMR Updating
- EHR Systems Expertise
- Maintaining Confidentiality
- Office Administration
- HIPAA Compliance
- Surgery Scheduling
- Workman's Comp
Timeline
Diagnostic Insurance Coordinator
Midwest Sports Medicine And Orthopaedic Surgical
02.2006 - Current
High School Diploma -
Schaumburg High School