Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Carrie Little

Charlotte,NC

Summary

Forward-thinking healthcare professional with 16]+ years of experience within Atrium Health, confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Highly organized leader with great attention to details seeking opportunities to expand skills while facilitating company growth.

Overview

18
18
years of professional experience

Work History

Certified Health Coach

Atrium Health
Charlotte, NC
09.2019 - Current
  • Improved general health of patients by sharing nutrition information and fitness tips.
  • Monitored patient's progress and compared to pre-determined health targets.
  • Focused on project monitoring and management by developing forecasts and tracking expenses.
  • Gathered health data from using patient's self-assessment tools.
  • Reported on clients' health status by interpreting data.
  • Implemented communication strategies and resources to achieve public health objectives.
  • Collaborated with internal and external service providers to implement health and social service interventions to community.
  • Wrote reports and bulletins outlining key health topics and response strategies.
  • Conducted routine monthly audits to monitor program success.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout programming transition.
  • Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
  • Created team objectives and roles with specific goals outlined for each individual.
  • Identified needs and coordinated resource allocation to deliver quality standards on time.

Health Care Advocate

Atrium Health
Charlotte, NC
12.2015 - 09.2019
  • Developed appropriate care plans for at-risk individuals and high-risk families.
  • Coordinated support services and optimized communication between healthcare workers and patients.
  • Transitioned clients to different providers based on progress or needs.
  • Initiated patient and family education and discharge planning at admission.
  • Obtained authorizations for treatments and services to present clients with lower-cost but equally effective plans.
  • Developed trusting relationships with social services, health care providers and governmental agencies.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Maintained up-to-date case records with case activity status.

Lead Medical Record-Live Answer

Atrium Health
Charlotte, NC
01.2007 - 12.2015
  • Reviewed and implemented standards and procedures for processing medical records requests.
  • Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
  • Guided administrative and professional staff through computer and software problems.

Supervisor/Coordination Manager

New Alternatives Home Health Care
Harrisburg, NC
03.2006 - 12.2009
  • Input details into accounts and tracked payments.
  • Managed employee schedules, handled workflows and evaluated workloads and resources.
  • Tracked company inventory and replenished supplies when necessary.
  • Recruited and hired qualified candidates to fill open positions.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
  • Monitored staff performance and addressed issues.

Education

MBA -

Western Governors University
Salt Lake City, UT
12.2022

Bachelor of Science - Health Systems Management

University of North Carolina At Charlotte
Charlotte, NC
08.2019

Skills

  • Educational materials development
  • Mastery of EPIC and Cerner
  • Gathering information
  • Staff retention
  • Presentations
  • Performance improvements
  • Conflict management
  • Schedule management
  • Staff training and motivation
  • Safety protocol
  • Processes and procedures

Accomplishments

  • Led team to achieve 100 percent engagement with employee surveys, earning recognition from upper management and financial reward.
  • Consistently maintained high customer satisfaction ratings.
  • Recognized as Employee of the quarter for outstanding performance and team contributions.

References

  • Rashida Brown, Manager-Care Management- rashida.brown@atriumhealth.org
  • Kathleen Rising, Director-Behavioral Health Integration- kathleen.rising@atriumhealth.org
  • Diamond Staton-Williams, Director-Care Management- diamond.staton@atriumhealth.org

Timeline

Certified Health Coach

Atrium Health
09.2019 - Current

Health Care Advocate

Atrium Health
12.2015 - 09.2019

Lead Medical Record-Live Answer

Atrium Health
01.2007 - 12.2015

Supervisor/Coordination Manager

New Alternatives Home Health Care
03.2006 - 12.2009

MBA -

Western Governors University

Bachelor of Science - Health Systems Management

University of North Carolina At Charlotte

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Carrie Little