Carrie Livingston
Cody
Summary
Forward-thinking General Manager with solid history in business development. Strong leadership, logistical and social skills resulted in extensive professional network. Positive outlook and excellent problem-solving skills led to increased morale and improved working conditions for employees.
Overview
17
17
years of professional experience
Work History
Owner
Persnickety Cleaning
Harbor Springs
01.2016 - 06.2019
- Promoted business via social media to generate leads and maximize brand identity.
- Oversaw operational aspects of business, including long-term planning, staff hiring and training and procedure development and implementation.
- Used business software packages to maintain files and administrative records.
Owner
Karen's Uniforms
Petoskey
12.2012 - 12.2015
- Managed 4 employees by supervising daily tasks.
- Trained new employees on proper protocols and customer service standards.
- Managed daily operations of retail organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Managed purchasing, sales, marketing and customer account operations efficiently.
General Manager
Grain Train Natural Foods Market
Petoskey
06.2002 - 03.2010
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Directed successful operational turnaround, eliminating over $100,000 in debt within two years.
Education
Paralegal Studies
Bryant and Stratton College
Getzville, NYSkills
- Profit and Loss Management
- Complex Problem Solving
- Employee Motivation and Performance
- Assignment Delegation
- Performance Assessment
- Sales Tracking
- Goal Setting
- Supplier Monitoring
- Human Resources Oversight
- 25 years Microsoft Office experience
Accomplishments
- Marketing - Implemented marketing strategies which resulted in 50% growth of customer base.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Supervised team of 32 staff members.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Documented and resolved financial issues which led to sales growth from 1 million to 3.2 million in six years.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Owner
Persnickety Cleaning
01.2016 - 06.2019
Owner
Karen's Uniforms
12.2012 - 12.2015
General Manager
Grain Train Natural Foods Market
06.2002 - 03.2010
Paralegal Studies
Bryant and Stratton College
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