Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carrie Locke

Horseheads,NY

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Assistant Director of Emergency Department

Arnot Ogden Medical Center
12.2022 - Current


  • Managed staffing to provide the department with the resources to give the best patient care.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Worked closely with provider leadership to provide effective care for the patients.
  • Defined clear targets and objectives and communicated to other team members.
  • Partnered with educators and human resources to recruit, adequately train and retain staff for the department
  • Helped the systems director with the department budget
  • Coordinates with the systems director, physician director, and supply coordinator to lean down our supply process

Clinical Coordinator RN

Arnot Ogden Medical Center
11.2019 - 12.2022
  • Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Developed strong relationships with patients and families through compassionate communication and education on treatment options.


  • Assessed clinical policies and procedures for compliance with changing regulations.

Charge Nurse/Staff Nurse, Emergency Department

Arnot Ogden Medical Center
10.2005 - 11.2019
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.


  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Monitored nursing care, patient assessment processes, and treatment implementations.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.

Assistant Director of Nursing/Clinical Supervisor

Corning Hospital
09.2015 - 01.2018
  • Ensured adherence to safety guidelines for both patients and staff members during all aspects of clinical operations.
  • Communicated with patients and dealt with any concerns that arose during the off shift/weekend.
  • Coordinated with administration on complex cases, ensuring seamless communication among healthcare professionals involved in patient care.

Clinical Nursing Supervisor

Arnot Ogden Medical Center
07.2013 - 05.2016
  • Served as a clinical resource to staff, patients and families.
  • Provided clinical oversight and support to health care teams.
  • Staffing for current and next shift

Registered Nurse

Southern Tier Pediatrics
02.2004 - 05.2006
  • Educated family members and caregivers on patient care instructions.
  • Care of the pediatric patient in an office setting.
  • Telephone triage of pediatric patients during and after office hours.

Registered Nurse

St. Joseph's Hospital And Medical Center
05.2002 - 01.2004
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Care of patients on orthopedic floor.

Registered Nurse/Charge Nurse/Preceptor

Jeannette District Memorial Hospital
09.1999 - 04.2002
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
  • Organized and managed care of patients undergoing various therapies and procedures.
  • Managed care from admission to discharge.
  • Routine care of patients on an orthopedic/med-surg/pediatric floor.

Education

Bachelor's of Science in Nursing - Nursing

University of Pittsburgh
Pittsburgh, PA
12.2000

Associate Degree of Nursing - Nursing

Community College of Allegheny County
Pittsburgh, PA
05.1999

Skills

  • Creative Direction
  • Stakeholder engagement
  • Project Planning
  • Training and Development
  • Problem Resolution
  • Employee Coaching and Mentoring
  • Shift Scheduling
  • Performance Tracking and Evaluation
  • Staff Management

Certification

  • [Area of certification] Training - [Timeframe]

Timeline

Assistant Director of Emergency Department

Arnot Ogden Medical Center
12.2022 - Current

Clinical Coordinator RN

Arnot Ogden Medical Center
11.2019 - 12.2022

Assistant Director of Nursing/Clinical Supervisor

Corning Hospital
09.2015 - 01.2018

Clinical Nursing Supervisor

Arnot Ogden Medical Center
07.2013 - 05.2016

Charge Nurse/Staff Nurse, Emergency Department

Arnot Ogden Medical Center
10.2005 - 11.2019

Registered Nurse

Southern Tier Pediatrics
02.2004 - 05.2006

Registered Nurse

St. Joseph's Hospital And Medical Center
05.2002 - 01.2004

Registered Nurse/Charge Nurse/Preceptor

Jeannette District Memorial Hospital
09.1999 - 04.2002

Bachelor's of Science in Nursing - Nursing

University of Pittsburgh

Associate Degree of Nursing - Nursing

Community College of Allegheny County

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Carrie Locke