Carrie Loeffler

• Maintained "open door" policy to encourage employee communications and resolution of issues by building self-sufficient HR team.
• Cut onboarding wait times by 90% by implementing on-site instant pre-employment drug testing.
• Drafted and implemented critical HR policies and procedures.
• Restructured compensation and benefits according to market conditions and budget demands.
• Developed and trained managers on comprehensive behavioral interviewing, creating job guides to improve candidate quality and reduce bias in hiring.
• Introduced enhanced recruitment strategies and new social media strategies within first month that led to 100% Provider staffing in all locations.

• Planned daily operations of 100 employees and 5 supervisors to meet driver delivery goals for 30,000 customer orders/day.
• Community Relations Owner, managed $30,000 annual budget allocation for donation program, providing funds to local non-profits.
• Created Amazon order picking Standard Operating Procedure that was implemented in central Florida region after achieving highest performance rates in state.
• Traveled to sites in FL and LA training leaders on standard work implementation for increased performance metrics. Recognized for Jacksonville site increasing pick rates by 8% within 60 days.
• Engagement Captain, creating weekly engagement activities for entire site. Managed site's Instagram page to drive diversity and inclusion initiatives.

• Led 2 locations: $11 Million Gainesville and Ocala $12 Million store with total of 150 associates and 10 managers.
• Selected as Development and UF/UCF Campus Recruitment Captain for Central Florida District of Stores to build bench of external management and Intern candidates.
• Talent Captain, created Talent Days for stores in Central FL, bringing high potential candidates together for leadership workshops and interviews that produced 9 internal management promotions from 2018-2019.

• Managed performance of 150+ employees and 5 supervisors in 430,000 sf warehouse ensuring Southeast stores received timely orders.

• Provided HR Leadership to 350+ non-exempt employees and 35+ Exempt Managers in 12 Branch and Corporate Offices in Central FL.
• Completed wage surveys, revised outdated compensation guidelines and incentive programs for sales departments.
• Resolved complex HR investigations of Harassment and Discrimination and implemented ADA best practices.
• Gained executive support and implemented paperless HR processes with ADP within first 6 mos.
• Recruited 75 employees and managers for expansion of 3 branches within 2 months using new hiring platforms.
• Created company Best Practices and Training sessions for all Leaders on Coaching and Corrective action, Performance Reviews, Harassment, Diversity and Inclusion.

Provided Leadership and support to store teams of 400 non­ exempt employees and 15 Exempt Leaders in multiple positions.

Executive Team Leader of Human Resources, Ocala, FL (2008-2011) and Gainesville(2011-2014)

• University Recruiting Captain and Intern Coordinator for all years in position. Hosted, mentored and organized training for 10 UF Retail Management Interns annually.
• Training Captain for Central FL District achieving #1 score in Group of 90+ stores for Training Compliance Metrics for 3 yrs.
• Conducted weekly feedback sessions and exit interviews, that lead to increased employee survey job satisfaction of 22% in 2013.
• Responsible for planning mass hiring events to recruit, interview, onboard and train 150 Seasonal Team members twice yearly in one month period of time.
• Fostered open door environment resulting in #1 Engagement score in Central FL in 2010.

Acting Store Team Leader, Gainesville(2005-2006) and Ocala, FL (2007-2008)

• Personal efforts cited as driving force behind Ocala location’s employee­ retention rate of 81% in industry where high turnover is norm.
• Responsible for planning and execution of stockroom expansion and Garden Center demolition that used 2700 payroll hours and group of 135 support team members to complete in one night.

Additional Positions: Executive Team Leader Logistics , Executive Team Leader of Hardlines, Softlines, Store Remodels and Customer Service from 1995 - 2006.