Carrie Long
Emporia,VA
Summary
Dynamic and results-driven professional with extensive experience in customer service and sales management at Waffle House Restaurant. Proven ability to enhance customer satisfaction through effective complaint handling and relationship building. Skilled in sales strategy development and active listening, consistently achieving operational excellence and fostering positive customer relationships.
Overview
4
4
years of professional experience
Work History
Salesperson
Waffle House Restaurant
10.2025 - Current
- Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
- Processed customer orders accurately using point-of-sale systems.
- Maintained cleanliness of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely order delivery.
- Adapted quickly to high-volume service during peak hours, improving efficiency.
- Resolved customer complaints promptly, fostering positive relationships.
Delivery Driver
FedEx
10.2024 - 06.2025
- Delivered packages promptly and efficiently, ensuring high customer satisfaction.
- Operated delivery vehicle safely while adhering to traffic regulations and company policies.
- Maintained accurate delivery logs to track shipments and improve operational efficiency.
- Collaborated with team members to optimize delivery routes, enhancing time management.
- Delivered packages to customer doorsteps and business offices.
- Implemented best practices for package handling to minimize damage during transit.
- Resolved customer inquiries and issues professionally, fostering positive relationships.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Assistant Manager
Dominos's Pizza
02.2022 - 12.2024
- Assisted in managing daily operations to ensure efficient workflow and service quality.
- Trained new staff on operational procedures and customer service standards.
- Implemented inventory management practices to maintain stock levels and reduce waste.
- Coordinated team schedules to optimize staffing during peak hours and enhance productivity.
- Facilitated communication between front-line employees and management to resolve operational issues promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Greensville County High School
Emporia, VA06.2022
Skills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Customer engagement
- Sales process
- Sales strategy development
- Sales management
- Active listening
- Negotiation
- Product description
- Complaint handling
- Social selling
- Relationship selling
- Up-selling
- Cross-selling products and services
Timeline
Salesperson
Waffle House Restaurant
10.2025 - Current
Delivery Driver
FedEx
10.2024 - 06.2025
Assistant Manager
Dominos's Pizza
02.2022 - 12.2024
High School Diploma -
Greensville County High School