Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Carrie Lorimer

Gates Mills,OH

Summary

Proven leader, experienced and proficient in managing operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams. Focused Director of Operations with 12 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

24
24
years of professional experience

Work History

Director of Operations

Better Business Bureau
09.2007 - 07.2012
  • Improved operational efficiency by streamlining processes and implementing innovative solutions.
  • Led cross-functional teams for successful completion of projects, resulting in increased productivity.
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Implemented data-driven decision-making processes to enhance operational performance and achieve targets.

Customer Service and Investigations Manager

Better Business Bureau Serving Arizona
09.2007 - 06.2008
  • Enhanced efficiency by developing and implementing investigative procedures and strategies for the team.
  • Streamlined case management processes, resulting in a significant reduction of backlog cases.
  • Conducted comprehensive investigations that led to the successful resolution of complex cases.
  • Improved communication between departments by fostering collaboration and information sharing among team members.
  • Increased case closure rate through thorough analysis, attention to detail, and diligent follow-up on leads.
  • Established and maintained productive relationships with law enforcement agencies, leading to effective cooperation during joint investigations.
  • Reduced risk exposure by conducting thorough internal investigations, identifying vulnerabilities, and recommending corrective actions.
  • Provided expert guidance to junior investigators, enhancing their skills and performance levels.

Systems Coordinator

Better Business Bureau Serving Central Virginia
01.2005 - 09.2007
  • Improved system efficiency by streamlining processes and implementing automation tools.
  • Enhanced security protocols for increased data protection and reduced potential risks.
  • Collaborated with cross-functional teams to identify and resolve system-related issues, improving overall performance.
  • Managed software upgrades and hardware installations, ensuring minimal downtime and optimal functionality.
  • Acted as a liaison between end-users and technical support teams, ensuring timely resolutions for reported issues.
  • Performed routine backups of critical data, safeguarding against potential loss or damage due to unforeseen events.
  • Provided ongoing user support by addressing questions or concerns related to various applications or systems used within the company workflow daily basis.
  • Worked with third-party vendor support to address product-related issues.

Customer Service Representative

Better Business Bureau Serving Central Virginia
03.2001 - 01.2004
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.

Business Relations Associate

Better Business Bureau Serving Central Virginia
09.2000 - 05.2001

Entrepreneur (EBAY AND ETSY SALES)

Self-Employed
10.2013 - Current
  • Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.

Floater & Cafeteria Monitor

St. Francis Of Assisi School Gates Mills
02.2024 - Current

Education

Manchester High School
Chesterfield, VA

Skills

  • Process Improvement
  • Leadership training
  • Operations Oversight
  • Strategic Planning
  • Non-Profit Management
  • Strong Written and Oral Communication
  • Customer Service Management
  • Data Management
  • Goal Setting
  • Attention to Detail
  • Professionalism
  • Multitasking Abilities
  • Excellent Communication
  • Self Motivation
  • Staff Management
  • Staff Development
  • Problem-Solving
  • Delegation
  • Team Collaboration

Accomplishments

  • Supervised team of 13 staff members.

Timeline

Floater & Cafeteria Monitor

St. Francis Of Assisi School Gates Mills
02.2024 - Current

Entrepreneur (EBAY AND ETSY SALES)

Self-Employed
10.2013 - Current

Director of Operations

Better Business Bureau
09.2007 - 07.2012

Customer Service and Investigations Manager

Better Business Bureau Serving Arizona
09.2007 - 06.2008

Systems Coordinator

Better Business Bureau Serving Central Virginia
01.2005 - 09.2007

Customer Service Representative

Better Business Bureau Serving Central Virginia
03.2001 - 01.2004

Business Relations Associate

Better Business Bureau Serving Central Virginia
09.2000 - 05.2001

Manchester High School
Carrie Lorimer